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Customer Support Team Manager

Advanced
Job LocationBirmingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role IntroductionWhat you will do

  • Managing the Exchequer Software Support Team
  • Liaising and Coordinating with Key Clients, Product and Development Teams
  • Handle customer escalations effectively when required
  • Lead and motivate the Support Team
  • Lead Heal Desk sessions
What you will have
  • Excellent organisation skills and able to prioritise effectively
  • Ability to work on own initiative and be confident in your decisions
  • Proficient and confident communicator, verbal and written
  • A strong desire towards improving customer service satisfaction, reaching and exceeding targets
  • Innovative and able to inspire and drive a team of Support Professionals to deliver outstanding service
nWhat We Do For You
  • Generous Annual Leave 20-25 days, plus public holidays, with the possibility to buy additional days
  • Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
  • Life Insurance 3-4x times annual salary
  • Top Achievers Club Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
  • 65% Internal Mobility Committed to the development & growth of our people
  • All our benefits are subject to location
Who We Are Advanced are one of the UKs largest and most successful software companies. Our products sit at the heart of some of the countrys best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our productsevery day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. Weve grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we dothings differently. We hire differently. We promote at pace. We recognise excellence.Find out more at about-us

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