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Customer Success Manager

Your Prime Recruitment
Job LocationBirmingham
EducationNot Mentioned
Salary45,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Brief - Customer Success /Account ManagerOur client is a leading technology company working within supply chain software, who is seeking an experienced Customer Success Manager for clients within ecommerce.You will manage your own portfolio of customers to strengthen retention, increase expansion and cultivate advocacy.The Role - Customer Success /Account ManagerHave full accountability for a set of client accountsThis includes:

  • Adoption of products within the client
  • Preparing for and operating business reviews
  • Monitoring and acting on Customer Health
  • Maintaining high levels of Customer Satisfaction and NPS
  • Manage first stage escalations
  • Identify the best practice of operating PVX in each use case
  • Ensuring the clients configuration meets their needs
  • Making operational recommendations based on best practice
  • Partner with the Client to ensure they reach their goals
  • Be / become a subject matter expert in warehouse operations.
The Person - Customer Success /Account ManagerThe Client Success Manager should have the following skills / experience:
  • Experience in ecommerce and/or warehouse operations/logistics or ecommerce
  • Strong customer relationship skills, ability to engage with all levels
  • Ability to be self-driven and self-sufficient working remotely from the wider team
  • Excellent verbal, presentation, and written communication skills, including the ability to chair meetings or host webinars
This is a great opportunity with a recognised marketing leader - apply now as interviews will be held soon.

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