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Customer Success Architect

Job LocationBirmingham
EducationNot Mentioned
Salary90,000 - 120,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Integration Architect - Job OpportunityRole: Integration Architect - Job OpportunityLocation: RemoteSalary: £90k - £120k OTE up to £140k + / BenefitsIntegration Architect / Technology / Integration / API / ERP / Cloud / Ecommerce / AI / CRMWe are recruiting for a well invested, high growth, entrepreneurial international technology company who are looking for a Integration Architect to join their EMEA team.The ideal candidate will be technically savvy and commercially aware. You must be able to articulate technology in both technical and non-technical terms to customers and act as their trusted advisor.As Integration Architect, you must be able to establish & maintain strong relationships throughout the customer journey. Building these relationships with customers will enable up-sell opportunities and increase chances of customer retention. Listening andresponding to clients business objectives is key in ensuring this is achieved.Integration Architect Profile -The successful candidate will have a background in technology, preferably in one or more of the following - Integration / Data / APIs / Ecommerce / ERP / CRM / Cloud / AI / Automation* Qualification in a technology discipline or similar level experience* 2+ years experience (iPaaS & API Integration Platforms)* 5+ years client facing in a technical setting* Experience with popular relational database technologies e.g. SQL, Oracle & Postgres* Project management principles and methodologies* Technically and commercially aware* Excellent communication skills (verbally and online)* Personable and able to build long standing relationshipsIntegration Architect Responsibilities -* Articulate technology in both technical and non-technical terms* Listen and respond to clients business objectives* Capitalise on upselling opportunities* Achieve high percentage of customer retention* Become an expert of the platform/software* Learn implementation processes* Understand customers business and technical issues* Identify and escalate critical blockers (incl. Technical Support, Product and Engineering)* Lead renewals, up-sell opportunities, and objection handling* Support CSMs (Customer Success Managers) in finding better ways to engage with customersThe Integration Architect role offers a great career opportunity to work for company who are going from strength to strength and have further investment planned for the business and their employees.Please contact Callum Stainer on or email for more information.

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