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Job Location | Birmingham |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.EQs vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.Role SummaryYou are the difference that makes a difference! If your interested in working for a company who invests in their customers as well as their people - then look no further. Based outside the hustle and bustle of the city centre, we are located in Kings Nortonwith plenty of free on-site parking and fantastic public transport a stones throw away.Wish you could work full time, social hours, 5 days, no weekends or Bank holidays, in the office with the possibility of working from home - we got you.A fun environment to work in, our Customer Experience Centre gets involved in raising money for charities, supporting local businesses and celebrating key events throughout the year.EQ is a regulated outsourcing business focused on financial and administration services. Some of the products we service include Investment services, Employee Benefit Schemes, Pension Administration and Share Registration. Customer queries can vary fromchanging personal details to requesting payment information.As a Customer Experience Representative you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers, you will be expected to listen, deliver and care on every single interaction.Were currently looking for people who have a passion to provide excellent customer service by communicating with our customers either by phone, email, written correspondence, social media or web/live chat.No previous contact centre experience No sweat. To succeed youll need excellent communication skills, a compassionate and mature approach and take pride in what you do. In return, we will provide the training and support you need to develop, progress andmake the most of your skills. Our training not only covers the product but also gives you the soft skill tools you will need to effectively communicate with our customers.Some of the things our customers need from you: