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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £35,000 - £40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
E (Gas and Electricity) is a fast-growing domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities.At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment in to a Company pension plan with a generous employer contribution and the option to join a childcare voucher scheme. We also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more. Our office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.As the Customer Service Manager, you will be responsible for the daily running and management of the call centre function through the effective use of resources - monitoring all aspects of team performance during our operating hours. You will have responsibility for meeting customer service targets as well as planning areas of improvement and development. You will ensure your team of 7 Team Managers and their 60 Customer Service Representatives are managed, supported, mentored and developed appropriately whilst ensuring they are compliant with company and industry policies and procedures. You must possess the ability to build and maintain professional and courteous relationships with customers, including third parties, ensuring the highest communication standards are maintained whilst providing clear and accurate information.Responsibilities:
Keyskills :
Coaching HR Team Perfmance call centre customer service