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Customer Service Manager

Godwin Recruitment
Job LocationBirmingham
EducationNot Mentioned
Salary£28,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Small, friendly team environment with free onsite parking.A permanent, full-time opportunity, working 37.5 hours per week, Monday - Friday, 9am - 5pm.Excellent employee benefits include 25 days holiday (+ bank holidays), healthcare benefits, and uniform allowance.A fabulous opportunity for a highly customer focused team manager to lead the regional branch of a Healthcare Supplies company.Join a very long established and successful family run business who are dedicated to improving people’s lives through innovative and life changing products.About the opportunity - A leading Healthcare Supplies company is recruiting for a Customer Service Manager to lead the daily operations of a regional dispensing centre, supervising a small customer care team to provide the highest standards of service to patients and healthcareprofessionals.Key Responsibilities will include -

  • Leading the dispensing team to promote a positive and service focused working environment.
  • Managing the operations of the Dispensing Centre in line with Standard Operating Procedures.
  • Responsible for ensuring Clinical Governance for the Dispensing Centre.
  • Ensuring compliance in all dispensing practices, as well as maintaining a high level of service to retain customers using the dispensing service.
  • Maintain up to date knowledge of the centres territory to include key hospitals and healthcare services, whilst actively promoting the service and maintaining a strong reputation within the patient and healthcare community.
  • Database management, ensuring the team maintain compliance to Data Protection and Information Governance legislation.
  • Regular review of staff resources; managing staff recruitment, development, and performance.
  • Ensure the team are kept up to date with business / procedural changes, facilitating any required training and leading continuous improvement within the centre.
The role of Customer Service Manager will therefore require drive for developing and maintaining business and customer relations, as well as being instrumental in the daily operational tasks of the Dispensing Centre.Skills & Experience Required -
  • A proven leader with a forward-thinking approach, you will have recent and significant team management / supervisory experience within an operational customer focused environment.
  • You will bring coaching and mentoring experience.
  • You will be experienced at adhering to, as well as overseeing strict operational guidelines, data protection and compliance procedures.
  • You will possess excellent administrative, time management and organisational skills, along with competent Microsoft Office skills.
  • A professional approach with excellent written and verbal communication skills.
  • You will take pride in building effective working relationships with the team you are leading, as well as ensuring the very best customer care.
  • Whilst pharmaceutical or dispensing experience would be advantageous, it is not essential.
PLEASE NOTE: Flexibility is required to occasionally travel to other Branches, as required.Some lightweight manual handling will be required to oversee stock management duties.If you have the required skills and experience, please send your CV Application for immediate consideration. If you would like further details before applying, please call us.Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respondto each applicant individually.Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended, or deleted at any time upon your request.

Keyskills :
ComplianceCustomer Service ManagementSupervisory ExperienceTeam LeaderTeam Management

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