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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £23,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Customer Service Assessment Coordinator - Hybrid Location: Birmingham and home based!Salary: £23,000 - £28,000 per annum, DOEContract: Fixed Term Contract - 12 monthsWhy do we want youYou are an experience customer service adviser / administrator with advanced Excel skills.In this autonomous, 12 month fixed term contract, you will be given the opportunity to make good use of your Vlook up, Pivots Table and similar Excel skills, along with making excellent use of your fantastic organisation and prioritising skills.You will be working in our busy assessments team, so experience of working in the education / qualification sector in a similar role, would be highly beneficial.About usICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognisedportfolio of professional qualifications and training. If you are looking for company that values curiosity, variety and flexibility, then ICA is for you.As an ICA Assessment Coordinator, you will coordinate the administration of a portfolio of ICA and CLTi qualifications along with supporting the wider work of the team and the other products and services that we offer.You will produce assessment materials (assignment and examination papers), allocate marking for qualifications and release results to candidates so attention to detail is essential.You will also assist in the production of candidate references, processing supplier purchase orders and the issuing of candidate certificates.As you would expect, we are highly regulated so you will need to be conscientious and have experience of effectively recording data on a CRM (we use Salesforce).In essence this is a customer service role.The main functions of the Customer Service Assessment Coordinator will include:
Keyskills :
Assessment
Customer Service
Administration
Assessment Coordinator