Customer Service Advisor

Job Description

Wilmington PLC are looking for a Customer Service AdvisorCustomer Service AdvisorLocation: Birmingham, Fort Dunlop B24 9FDSalary: £20k - £25k DOETerm: Full Time, PermanentWhy do we want youYou have both experience of and a passion for customer service. You are enthusiastic, energetic, and love working in a busy and fast-paced environment. You want to learn are looking for a varied role and want to work within a fun team.A bit about us.Wilmington plc is a company with a difference. Our core purpose is helping our customers to do the right business in the right way. Over the years weve grown by acquisition developing a portfolio of businesses who provide GRC and regulatory compliancesolutions to enterprise customers and professionals across the globe. International Compliance Association (ICA) is one of them!ICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognisedportfolio of professional qualifications and training.Main Purpose of RoleInternally we call this role a End Point Assessment Coordinator because thats exactly what it is. On a day to day basis you will be using your fantastic customer service skills to support our apprenticeship learners with their end point assessments.Government legislation requires that all apprenticeships must contain an end-point assessment which is delivered by an external assessor, independent of the on-programme training provider. ICA is an independent assessor or end-point assessment organisationwho provide a high-quality end-point assessment of apprenticeship standards and works in partnership with major employers across sectors.In this role you will be:- Coordinating the delivery of End Point Assessments- Scheduling assessments, including liaison with assessors and completing the required administrative processes and paperwork- A first point of contact with our apprentices, employers and training providers, following up communication in writing- Working as part of a busy, fast-paced team of Assessment Co-ordinators and supporting the wider work of the ICA Assessment team- Building strong relationships with employers and training providers.If this sounds like the kind of varied role that youd find interesting and fulfilling, why not submit and application an see where it takes you.Skills and Experience Required- Experience of working in an office environment in an administrative function- Strong attention to detail and experience of working to tight deadlines- Excellent organisation and timekeeping- A methodical, best-practise approach to project management and servicing customer requirements- Strong communication, both written and oral- A commitment to delivering excellent customer services and a positive and friendly approach to customers- An understanding of (and experience of working with) apprenticeship programmes would be highly beneficial- Experience of working in education/training or with qualification assessment and/or apprenticeships would be an advantage but is not essential.- Competent in the use of MS Office word and excel softwareAs a portfolio Company, we are all different at Wilmington. We understand the power of bringing difference together and we celebrate the innovation and creativity it brings through diverse experience, knowledge, and perspectives.

Keyskills :
AdmissionsCustomer ServicesCustomer Service AdvisorAdministratorCustomer Service Executive