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Customer Service Advisor

Adecco
Job LocationBirmingham
EducationNot Mentioned
Salary£25,000 - £25,147 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Customer Service Advisor Duration: 10 monthsLocation: Birmingham/ remote (fully remote after initial training) Salary: £25147.50 per annum plus 5% performance bonusPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations,gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Are you passionate about providing exceptional customer service Do you thrive in a fast-paced and dynamic environment We have an exciting opportunity for a Customer Service Advisor to join our clients team.Responsibilities:

  • Handle a wide range of customer activity, including inbound and outbound phone calls, enquiries, complaints, and technical support requests.
  • Process customer requests through our systems.
  • Create an environment that fosters team development and accountability.
  • Handle both voice and non-voice contact with customers.
Working Hours:Our Customer Service Centre operates Monday - Friday from 8am to 8pm, and Saturdays, Sundays, and Bank Holidays from 9am to 5pm. Please note that this role involves shift work, and a 5% shift allowance is included in your pay package. You will work a 4-weekpattern with opportunities for overtime, paid at an increased rate, depending on operational requirements.Example Shift Pattern:- Week 1: 10am - 6pm (weekend off)- Week 2: 8am - 4:30pm (1 weekday off, Saturday and Sunday working 9am - 5pm)- Week 3: 8am - 4pm (1 weekday off, weekend off)- Week 4: 1pm - 8pm (weekend off)Key Skills:
  • Exceptional problem-solving skills.
  • Proficient in using new technology and systems to improve efficiency.
  • Strong customer experience focus and ability to work well in a team.
  • Excellent planning and organisational skills.
  • Attention to detail and commitment to maintaining data quality.
  • Proven track record of achieving results and making smart decisions.
  • Ability to anticipate problems and drive positive change.
  • Strong business acumen and commitment to delivering value.
  • Team player with the ability to meet business targets and objectives.
  • Upholding and consistently demonstrating core values of Simplicity, Ownership, and Progress.
If you are someone who is driven, customer-focused, and thrives in a challenging yet rewarding environment, then this is the role for you! Join our clients team and make a difference in the utilities industry.Dont miss out on this exciting opportunity - apply now and take the next step in your career as a Customer Service Advisor!How to Apply:To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.Please note that if you havent heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.Pontoon is an equal opportunities employer and an employment consultancy.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacyRequired skills
  • customer service
  • call handling

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