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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £25,148 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Role Title: Customer Service Centre AdvisorContract: 10 MonthsRemote Position (2 weeks of training required in person at start of contract - Witton based).Salary: £25,147.50 per annum + 5% Utilisation bonusBenefits: Pension Schemes, Medical Cover, Discounts on Big Brands and many more!Are you a Customer Service professional looking to work for a well-known company within a strong, successful team Not forgetting the great salary package and remote working! …ABOUT Your primary role will be to handle voice and non-voice contact with our customers (approx. 30% telephone based), also processing requests through our systems.Please note this role involves shift work, with a 5% shift allowance included in your pay package. You will work a 4-week pattern with opportunities for overtime, paid at an increased rate, depending on operational requirements.Your pattern will look similar to the below, however, can be subject to change.Week 1: 10am - 6pm (weekend off)Week 2: 8am - 4:30pm (1 weekday off, Saturday and Sunday working 9am - 5pm)Week 3: 8am - 4pm (1 weekday off, weekend off)Week 4: 1pm - 8pm (weekend off)You will have a passion for customers and the ability to plan, prioritise and execute your own workload. You will deal with a wide variety of customer activity such as inbound and outbound phone calls, enquiries, complaints, and technical support requests.KEY SKILLS