Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Advisor

Service Care Solutions - Housing
Job LocationBirmingham
EducationNot Mentioned
Salary£15.08 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Customer Service AdvisorHours: 37Type: Temporary OngoingLocation: Solihull, B37Start Date: ASAPAs a Customer Service Advisor, you will be a key member of our Contact Centre team, handling various customer inquiries. This includes dealing with a range of services such as housing, homelessness, rents, and repairs. You will be responsible for providinghigh-quality, customer-focused service, ensuring all interactions are handled professionally and efficiently.Key Duties and Responsibilities:

  • Provide excellent customer service by promptly responding to calls, emails, voicemails, and texts within agreed timescales and service standards.
  • Strive for First Contact Resolution by resolving inquiries and transactions without the need for further referrals whenever possible.
  • Effectively manage workload fluctuations associated with housing-related inquiries.
  • Accurately input data into computer systems.
  • Consistently meet specified targets for delivering excellent customer service.
  • Identify opportunities to improve existing procedures and enhance service delivery.
  • Collaborate with colleagues to share knowledge and collectively improve individual and team performance.
  • Complete outbound activities in alignment with team objectives.
  • Adhere to relevant company policies.
  • Perform any other reasonable duties as directed by the Team Manager or Customer Contact Manager, and ensure a safe working environment in accordance with our clients Health and Safety Policy.
Requirements:
  • Experience in customer service, preferably in a contact center.
  • Excellent communication, problem-solving, and interpersonal skills.
  • IT literacy and ability to work both individually and as part of a team.
  • Flexibility and ability to work under pressure.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to

APPLY NOW

Customer Service Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved