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Customer Service Advisor

Service Care Solutions - Housing
Job LocationBirmingham
EducationNot Mentioned
Salary£22,777 - £25,409 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Customer Service Advisor Hours: 37Type: Temp Ongoing Location: Sollihull, B37Start Date: ASAPWork Pattern: Monday - Friday | 9am - 5pm As a Customer Service Advisor in our Customer Contact Centre, you play a vital role in delivering professional and customer-focused services. Your responsibilities involve handling incoming calls and inquiries from residents, applicants, and external agencies,covering various frontline services such as housing, homelessness, rents, and repairs. You are committed to answering all contacts promptly and courteously, meeting agreed service standards. Your aim is to provide high-quality assistance, resolving customerinquiries at the first point of contact whenever possible. As a valued member of the Contact Centre team, you contribute to maintaining an excellent standard of service for all our customers and clients.Key Duties and Responsibilities:

  • Professionally handle calls, emails, voicemails, and texts within agreed timescales and service standards.
  • Aim for First Contact Resolution by addressing all enquiries and transactions without referral whenever possible.
  • Effectively manage peaks and troughs in workload associated with housing-related enquiries.
  • Accurately input information into computer systems.
  • Consistently deliver excellent customer service within specified targets.
  • Challenge existing procedures to contribute to the development of better working practices and improve service delivery.
  • Share knowledge and collaborate with the team to enhance personal and collective performance.
  • Complete all outbound activities in alignment with team objectives.
  • Operate within relevant company policies.
  • Take responsibility for personal and team health and safety in accordance with the Health and Safety Policy.
  • Identify and report hazards to the Line Manager and raise concerns about workplace health and safety.
  • Be adaptable to any other duties reasonably required by the Team Manager or Customer Contact Manager.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to

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