Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Contact Centre Operator

Highways England
Job LocationBirmingham
EducationNot Mentioned
Salary22,121 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Your new roleNational Highways are recruiting for Customer Contact Centre Operators to be based in Quinton, Birmingham to be the first point of contact for our customers and support the wider business, by handling incoming queries directly in a timely way (or redirectingthem as appropriate to other teams).We require highly motivated individuals, able to work under pressure, providing accurate and timely information to our customers and stakeholders.Our Customer Contact Centres operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off and shifts consist of Earlies (6am - 2pm), Lates (2pm - 10pm) and Night shifts (10pm - 6am).Salary of £22,121 plus 20% shift allowance. Please note this role is subject to a Basic DBS, 3 year employment references and social media check.What youll be leading on

  • Responding appropriately to customers via a range of channels, including phone, email and white mail, to ensure queries and complaints are handled effectively and in a timely way.
  • Record accurate reports of incoming real-time issues and calls from recovery companies, in order the Regional Control Centres can deploy resources as required.
  • Generate management information reports as required, for the use by our internal and external stakeholders.
  • Act as an ambassador for National Highways, by promoting it services to external contacts and key stakeholders.
  • Responding and logging high level correspondence
To be successful
  • Ability to work effectively with others as part of a team delivering an efficient customer service.
  • Ability to accurately capture, record and relay complex information using appropriate technology in a fast-paced environment.
  • Experience of working within a customer service environment.
  • Computer Literate, with data entry experience.
  • Excellent communication skills and telephone manner.
  • A good level of written work, to accurately record details of contacts and compose responses to customers.
A bit about usMaking sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisation.And finallyAnd finally, we reserve the right to close before the advertised closing date, so we recommend completing your application as soon as possible.

APPLY NOW

Customer Contact Centre Operator Related Jobs

© 2019 Naukrijobs All Rights Reserved