Customer Care Specialist

Job Description

We continue our growth in the UK and are now looking for a Customer Care Specialist to join our wonderful team in Birmingham! Be part of implementing an excellent customer service function where we can provide the high-quality service weaim for - all part of our plan to fulfill our vision of providing Friendly Homes. A safe and pleasant living environment for our customers.Are you passionate about making others happy, but also fearless to challenge status quo through your own suggestions and solutions And are completely unafraid to meet and talk to new people every day, no matter what queries might come in Then you are definitelysomeone who should apply for this position!What will your day look likeYou will be most of our customers’ first point of contact, as you will receive and connect incoming calls and keep track of the channels where queries might come in. You will be keen to ask the right questions to ensure you retrieve all information neededto provide adequate services to the customer issues, and therefore provide high quality standard for our service. Quickly acting on incoming queries and prioritizing the urgency of them will also be part of the daily to dos. In this role, you will also supportthe facility management team with move ins/outs, inventories, and any other customer related tasks as needed. Even though our company is international, our team in Birmingham is yet small, so there will be plenty of exciting and challenging ad-hoc projectsthat could include taking part in viewings, hosting customer events and much more.Who are we looking forThe preferences of what a home is will change over the course of life; the first apartment, a growing family, or the wish to move abroad. No matter what need the customers have, Heimstaden makes room for these changes… for the rollercoaster we call life.In order to fulfill our vision of providing Friendly Homes, we need to prioritize the customer experience where life quality is in the center and where our customers truly feel heard and listened to.So in order to be a perfect match, we need someone who loves to engage with the customer, and is enthusiastic about solving any possible issues that they might have. We want you who puts on a smile when you are on the phone, even if no one can actually seeyou, because you know that it conveys friendly energy.Completed studies from High School or similar is needed, preferably within service management or administration, and we believe you have enough years of experience from working in a customer service function in order to feel confident working independentlyand building this function together with the rest of our UK-team. You need to speak fluently in English (other languages are also meriting) to be able to flawlessly communicate with all our customers. Having a tech savvy mindset with experience from the Officepackage is also required, as you will be using these tools on a daily basis.HeimstadenDo you believe we are a match Don’t hesitate with your application! If you want to learn more about us, our mission, and not least our values that guide us on our journey, please visit our website or reach out to us directly if you have any questions, contactdetails found to the right. We will review the applications continuously.We conduct background checks as part of our recruitment process. If you have any questions regarding this, you are welcome to contact us!

Keyskills :
Customer ServiceHospitalityResidential HomesService