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CRM Manager FTC

Harnham - Data & Analytics Recruitment
Job LocationBirmingham
EducationNot Mentioned
Salary£40,000 - £55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CRM MANAGER (10 month FTC)BIRMINGHAM (hybrid)£45,000 - £55,000 + benefitsContractor open to a maternity cover role FTE but interested in trying something newTake a look at this leading business, looking to ensure best customer communications and maximising customer loyalty across the customer lifecycle!THE COMPANY

  • This is a leading retailer that owns their niche sector of the market, so whatever their customers need, theyre on hand to help!
  • They have recently gone through a transformation to ensure all decisions are made with the customer in mind, thus maximising their new loyalty scheme.
  • They have access to huge data sets and a variety of data sources, and they love to use them!
  • This is a great opportunity to join the team as they begin to flourish and continue their growth.
THE ROLEYou will be filling in the CRM Manager role as a maternity cover. Specifically, you will get to:
  • Focus on customer loyalty across the customer lifecycle, improving their experience and ensuring a fully positive customer journey
  • Create meaningful and innovative campaigns that inspire customer loyalty and drive business success
  • Identify areas for optimisation in the CRM process through segmentation of different customer demographics and journeys
  • Focus on customer loyalty, lifetime value, acquisition, retention and churn - how can you ensure customers subscribe to their programme, and how can you use data to provide insights
  • Manage a team of 4, focusing on development, progression and success, as well as prioritisation so you can work on the bigger goal
YOUR SKILLS - WHAT ARE THEY LOOKING FORThe successful candidate will have the following skills and experience:
  • Experience using a CRM software and campaign management tool, e.g. Adobe Campaign, Salesforce, etc.
  • Experience leading on projects and managing a team
  • Excellent communication skills for liaising with colleagues around the business
  • Strong understanding of the commercial benefits of CRM, being able to work with stakeholders to ensure these are maximised across the business
THE BENEFITS- WHATS IN IT FOR YOU
  • Annual base salary of £40,000 - £50,000 DOE
  • Car allowance on top, bumping up your base salary higher
  • Hybrid working - the team spend 2 days a week in the office together
  • Wider benefits package across pension, discounts, etc.
  • Chance to work across impactful campaigns that add value to customers
  • Great name for the CV, as well as your own progression in terms of movement upwards within the business once you help grow your team!
HOW TO APPLYPlease send your CV to Alanah Chambers via the Apply link on this page.

Keyskills :
CRMmarketingsalesforceadobeemailcustomer relationship managementcampaign

APPLY NOW

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