Correspondance Officer

Job Description

My public sector client based in Birmingham City Centre is looking for an Administrative Officer to provide administrative support for the Redundancy Payments Team. This is a potential 12 month temporary assignment Monday to Friday paying £11.53 p/hr, fulltime 37.00 hours a week, this role is a fully onsite roleAs part of this role, you will be required, but not limited to, the following responsibilities:" Provide excellent customer service in both written and telephone contact to both internal and external customers. " Answering a broad spectrum of customer enquiries regarding redundancy claims (by telephone and emails) " Delivery of professional, prompt & efficient performance in line with legislation, processes, and guidance. " Learn and apply correct security protocols. " Liaise with relevant professional and technical experts, to ensure that claims/applications/enquiries progress to their appropriate conclusion in a timely manner.Skills required:" Work collaboratively and be an effective and engaged member of the team, building effective and productive relationships with colleagues within the team and wider organisation " Effectively handle enquiries from customers by communicating clearly, concisely, and openly" Work using your own initiative to organise, prioritise and co-ordinate work tasks to meet tight deadlines" Work flexibly across a broad range of roles and tasks " Work confidently with IT systems including MS office such as Word, Excel and TeamsPlease note this role will require a DBS check, and three years referencing.If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to andable to discover their personal best.Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilitiesand veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engagingwith you.Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Keyskills :
Administration