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Commercial Account Handler Insurance

Pertemps Birmingham Commercial
Job LocationBirmingham
EducationNot Mentioned
Salary£20,000 - £29,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title:Commercial Account HandlerLocation: BirminghamSalary: Negotiable Depending on ExperienceThe Account Executive role involves providing quotations for New Business and Renewals, acting as a referral point for Assistants. The position requires effective communication and negotiation skills to ensure retention and meet sales targets. The ideal candidateshould possess good judgement, analytical skills, attention to detail, flexibility, self-motivation, and a commitment to delivering excellent customer service within established underwriting authority limits.Key Responsibilities:

  • Adherence to company policies and procedures.
  • Identify areas for improvement and propose cost-effective solutions.
  • Prioritise delivering good outcomes for customers and ensuring their interests are paramount.
  • Communicate and support customers, providing efficient and effective service for New Business.
  • Understand and follow processes and procedures for providing quotations and recommending suitable products.
  • Ensure product information is clear, fair, and not misleading.
  • Calculate New Business premiums in line with carrier guidelines or liaise with insurers for non-delegated authority business.
  • Answer telephone calls promptly and efficiently.
  • Maintain accurate records of customer interactions.
  • Identify and refer complaints to the appropriate handler.
  • Serve as a referral point within the Branch.
  • Ensure compliance with regulatory requirements, including treating customers fairly, contract certainty, and handling vulnerable customers.
  • Understand legal principles of insurance and insurance contracts, including obligations to insurers.
Skills and Competencies:
  • Excellent communication skills, including explaining complex insurance terms and conditions.
  • Understanding of the UK insurance market, including trends, risks, and regulatory changes.
  • Ability to understand diverse client needs and specific industry risks.
  • Effective time management, ability to work under pressure, and meet deadlines.
  • Strong interpersonal and negotiation skills.
  • Analytical with problem-solving capabilities for complex insurance challenges.
  • Excellent attention to detail.
  • Highly organisedwith the ability to prioritiseand deliver tasks.
  • Ability to work both independently and as part of a team.
  • Positive can-do attitude and strong team ethic.
  • Honesty, integrity, reputation, competence, and financial soundness.
Experience:
  • Minimum 2 years of experience in a brokerageor underwriting environment.
Qualifications:
  • Cert CII qualification is an advantage.

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