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Clinic Lead

Randox Laboratories
Job LocationBirmingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Clinical Lead - Birmingham / Sandwell (Job Ref: 23/BRSW)With the expansion of the Randox Health team we are currently looking to recruit a full-time Clinical Lead based in Birmingham.The successful applicant will join a multi-disciplinary team and play an active role in providing an exceptional service to clients.The Role:

  • Represent Randox Health as first point of contact for clients and professional stakeholders.
  • Providing continuity of Care by Co-ordinating all appointments and investigations (internal and external).
  • Assist the clinic manager / ops managers in managing the clinic team and ensure smooth running of all clinic procedures and activities.
  • Log all incoming calls and where required information on calls maintaining detailed and accurate records in PIS system.
  • Liaise and follow-up with Professional Partners, Randox Associates (GP, Consultants), and nursing staff as required.
  • The operation of the company PIS, updating all calls, client details and enquiries, appointments, bookings, sales.
  • Carry out clinical testing.
  • Ensure all relevant documents for each client are uploaded into the patient portal of the PIS.
  • To successfully sell RH packages with in-depth knowledge on packages, offerings, and promotions.
  • Ensure timely follow up client for return appointment.
  • Maintenance and reporting of the office accounts.
  • Proactive follow-up and convert enquiries to bookings and seek advice, as necessary.
  • Recognise, pre-empt, and take steps to avoid incident, issue or complaint and escalate, as appropriate.
  • Assist and ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings.
  • To attend functions / events / clinics where applicable as a company representative.
  • Completion of timely financial reports; daily revenue; weekly KPIs; monthly reports.
  • Coordinator and distribute the workload evenly within your clinic.
In line with guidelines, the successful candidates will be required to undergo an enhanced Disclosure and Barring Service check, or regional / national equivalent.The Candidate:Essential:
  • Knowledge of product and knowledge of client.
  • Clear communication and maintain professional composure at all times.
  • Tenacity.
  • Excellent verbal and written communication skills.
  • Professional telephone etiquette and manner.
  • Proficient level of IT literacy.
  • Flexibility with working hours, as required by business.
  • Using professional insight.
  • Problem solving.
Desirable:
  • The ability to input and record data accurately and efficiently.
  • Experience in private / healthcare sector.
  • Experience in managing a team.
About Randox HealthFor almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art RandoxHealth clinics, currently located in London, Liverpool, and Northern Ireland, with ambitious plans to roll out a number of new clinics in the coming months and years. A mobile service enabling certified Randox Health staff to visit clients at their convenienceis also available.At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers,generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - movingfrom a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals,and by the sports industry, and in the UK Government’s National COVID-19 Testing Programme.

Keyskills :
Clinical Diagnostics Forefront

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