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Client Services Manager Government GDS

SR2
Job LocationBirmingham
EducationNot Mentioned
Salary£450.00 - £475.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Client Services Manager | Government | GDSSR2 have an urgent requirement for a Client Services Manager to join a government client in Birmingham on a long-term contract.Successful candidates will be responsible for managing the delivery of support services, and managing the client-relationship, across a variety of projects including resources, finances and reporting. This individual will also be responsible for ensuring team adherence to the Support Services ITIL aligned quality standards including ISO20000 and security standard ISO27001.Skills & Experience:

  • Significant experience working in a commercial support environment with a good understanding of ISO20000 quality standard.
  • Demonstrable awareness of business and operational environments into which solutions have been delivered.
  • Experience of at least one significant business application environment
  • Extensive experience of working closely with a client and demonstrable evidence of building sound client relationships and enhancing business opportunities.
  • Experience of helping create, and work to, project plans together with handling change controls.
  • Experience of adhering to project management disciplines and quality standards.
  • Experience of managing and motivating team members and leading by example.
  • Ability to make sensible decisions under pressure taking a balanced view of client demands.
  • Experience of managing service delivery including reporting to clients and management and leading service review meetings with clients.
  • Complies, and ensures team members comply, with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.
    • This is an urgent role offering an immediate start and long-term contract outside IR35. Required skills
  • GDS
  • Government
  • ITIL
  • Client Services Manager
  • ISO20000

    • Keyskills :
    GDS Government ITIL Client Services Manager ISO20000

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