Casework Manager

Job Description

Casework Manager (FTC)Birmingham, West Midlands (with hybrid working)We are looking for a Casework Manager to join our team in Birmingham on an 18-month fixed term contract. Working with the existing Casework Managers, and reporting to the Senior Managers, the role will involve resource managing Casework Investigators, liaisonwith key stakeholders, performance reporting and monitoring to ensure cases are handled in a high quality, timely and cost-effective way in accordance with our legislation, policies, and procedures. You will be co-ordinating and managing your own caseworkas well as delivery more generally in the team and will need to be confident balancing conflicting pressures and demands to provide guidance and direction.The Benefits- Salary of c£44,000 per annum- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days’ holiday, rising to 29 days after 2 years’ service, with the option to buy up to five days extra annual leaveJoining us means joining an organisation that is certified as a Great Place to Work, respects work-life balance, inclusive, and is completely dedicated to helping you achieve your full potential. Whether that’s through flexible working, really understandinghow you work best or exposing you to real opportunities to challenge yourself, if you’re passionate about making your mark on the industry and on society, then we will help you do that.Your RoleYour role will require you to provide detailed feedback to the team as well as communicate the status of current casework/emerging issues within the Commission. You will attend meetings as the Enforcement representative and be responsible for cascading thatinformation back. Your duties will include evaluative review at the conclusion of casework to ensure lessons learned are captured and embedded, recommending changes to procedures/protocol as may be required. A commitment to ongoing continuous improvement andhelping embed this in the team will be critical as will positively coaching and supportive management.Key Responsibilities- Conduct regulatory reviews (investigations), into failures by gambling operators to comply with the licensing objectives and licensing conditions.- To conduct criminal investigations into breaches of the Gambling Act by those operators providing illegal facilities for gambling by remote and non-remote means, and supplying illegal gaming machines.- To identify and distinguish between breaches which can be disposed of promptly using other regulatory tools and those that require further investigation.- Conduct interviews with witnesses and suspects to gather information and evidence, collating and analysing material obtained to determine the relevance.- Prepare witness statements and ensure investigators are recording all evidence and unused material obtained during an investigation, pursuing all reasonable lines of enquiry.- Identifying, assessing, and prioritising risks, securing resources and working in liaison with other work streams and stakeholders. Escalating risks in line with our agreed policies and procedures.- To understand and apply judgement and have an awareness of the strategic context in which the issue or case fits.- Accountable for recommendations and outputs whilst also being able to withstand challenge from stakeholders both internally and externally at all levels of an organisation.- Maintain an awareness of changes in legislation, policy, corporate governance, or other requirements that may impact the Commission.This is a hybrid role, therefore there will be a requirement to attend our Birmingham Office.About YouEssential:- Experience in managing and conducting evidence-based investigations.- Experience of engaging with and managing stakeholders including operators, legal representatives, and wider GC colleagues.- Be prepared to represent the Commission in interviews and hearings as part of casework and present to stakeholders where required.- Proven ability to work at pace, managing competing deadlines and priorities whilst setting clear expectations for the team.- An ability to work collaboratively within the team, leading by example, championing the ways of working whilst driving high performance.About UsSet up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercialgambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is 29 February 2024.PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas at this time.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on theProhibited List.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.