Casework Administrator

Job Description

Casework AdministratorBirmingham, West Midlands (with hybrid working)We are seeking an experienced Administrator to join our team in Birmingham, on a fixed term contract. As the Casework Administrator to contribute to the crucial work of our casework and investigations secretariat function.The Benefits- Salary of circa £26,000 per annum- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days’ holiday and option to buy up to five days extra annual leaveJoining us means joining an organisation that is certified as a Great Place to work, respects work-life balance, is inclusive, and is completely dedicated to helping you achieve your full potential. Whether that’s through flexible working, really understandinghow you work best or exposing you to real opportunities to challenge yourself, if you’re passionate about making your mark on the industry and on society, then we will help you do that.Your RoleAs the Casework Administrator within Enforcement, this administrative role is critical to ensuring that the Commission’s priorities are met, and focus remains on protecting consumers and raising standards.Your role will also involve:- Support the IMG CMG Co-ordinator in ensuring that all secretariat functions are delivered including effective planning, resourcing, monitoring, reporting and risk management.- Attendance and secretariat support at casework meetings.- Liaise with internal colleagues at all levels of the organisation.- Assist in the delivery of quality assurance including monitoring the delivery of case management plans, future planning cycle and agreed actions.- Working to tight deadlines and targets whilst managing a demanding administrative workload.- Ability to arrange a high volume of meetings at short notice.- Updating various action/tracker logs and tasks which are spreadsheet based and monitoring of group Outlook inboxes.- Proofreading and letter preparation to support the IMG CMG Co-ordinator.- Provide support to Senior Managers in the preparation of the Annual Report, Annual Review and monthly Chief Executive Officer Report to Board.- Monitor responses and delivery of lessons learned activity following finalisation of Complex Casework.- Assist with ad hoc projects.About YouThe successful candidate will have the following skills and experience:- Experience of working in a dynamic environment.- Experience of minute taking.- Ability to learn quickly and to think laterally and anticipate responses or actions in advance.- Excellent planning and organisational skills with the ability to recognise and manage priorities.- Ability to work with individuals at all levels of the Commission and able to strengthen existing relationships with external stakeholders.- Previous experience working to tight deadlines and targets and managing a demanding administrative workload.- Fully conversant with Microsoft Word, Excel, PowerPoint, internet and Outlook to an intermediate level.Desirable:- Project management experience in an operational environment.- Good working knowledge of regulatory environments/operations.- Proven analytical skills with ability to summarise and communicate complex information and identify key points.About UsSet up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercialgambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is 12th January 2024.PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on theProhibited List.Other organisations may call this role Project Administrator, Team Administrator, Secretary, Executive Assistant Personal Assistant, EA, PA, Team Assistant, or Support Administrator.So, if you’d like to join us as a Casework Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.