Business Intelligence & Performance Manager

Job Location	Birmingham
Education	Not Mentioned
Salary	£45,000 - £51,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

This UK Not-For-Profit organisation require a Business Intelligence & Performance Manager to provide enhanced analytics to increase the effectiveness of strategic decision making, business planning, operational management and ultimately the service to customers. You will develop and influence the performance narrative and support the Executive Team and the Operational Managers to have the right insight to drive appropriate conversations.Client DetailsUK Not-For-Profit organisationDescriptionThis UK Not-For-Profit organisation require a Business Intelligence & Performance Manager to provide enhanced analytics to increase the effectiveness of strategic decision making, business planning, operational management and ultimately the service to customers. You will develop and influence the performance narrative and support the Executive Team and the Operational Managers to have the right insight to drive appropriate conversations.Key responsibilities:

Developing and managing business intelligence and data for the Board and Chief Operating Officer to underpin effective oversight, and effective decision-making at the strategic level.

Developing and managing business intelligence and data to ensure effective day-to-day management of the delivery of service to customers as well as inform projects which improve performance and impact the business model.

Reporting performance outcomes and trend analysis to allow the Chief Operating Officer and Operations Managers to drive performance improvement.

Forecasting services - managing strategic and tactical forecasting and capacity plans for the full end to end business planning process across our casework.

Develop and draft briefing to internal and external audience including the Board and stakeholders whilst also developing the narrative of the organisation.

Ensure the organisations Data Assurance Framework is effective in assessing the quality of the data captured

Lead, inspire and manage a small team, influence across the organisation, influence widely across the organisation and outside of it.

Maintain and develop the operational forecasting and capacity model to predict demand, staffing requirements and performance against KPIs on a 12-month rolling basis

Monthly and quarterly operational delivery and performance plans for review by the Executive Team.

Develop a simple future demand forecasting model, informed by horizon scanning intelligence from across the business on a 12-month rolling weekly basis

Continually review forecast accuracy to ensure deviations in volume predictions are understood and any known drivers inform future forecasting of volumes and performance.

Report, and advise on FTE requirements to inform budget setting and workforce planning/recruitment pipeline.

Provide an annual delivery forecast in line with finance and business spend.

Model scenarios to inform tactical and strategic decision-making

Key Skills / Experience:

IT literate - MS Office, MS Dynamics, advanced Excel skills and experience of Power BI (or similar visualisation tool)

Minimum of 2 years experience in a forecasting and analytical role.

Work with a management team providing analysis, data and capacity modelling to inform corporate decision-making.

Proven ability to lead staff, manage performance and coaching.

Experience of operational and budget planning, including scenario planning and sensitivity analysis.

Demonstrable experience of problem-solving and performance management.

Experience of analysing complex written and numerical material and identifying and summarising key issues.

Ability to work collaboratively across functions and teams and to influence colleagues at various levels.

Communication - strong oral and written communication skills, and able to produce brief, proportionate and strategic written materials for Boards, Executive Team and operational boards.

Self-management - proven ability to work independently to achieve targets and deadlines and prioritise complex and competing demands.

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