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Business Improvement Specialist

Zellis
Job LocationBirmingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

About the roleAt Zellis we have big ambitions and our Services division is at the heart of them. With circa 800 colleagues across 8 locations (3 geographies), plus large hybrid and home working populations, we need to engage and support our teams to deliver for ourcustomers and reach their own potential.Our Services division is going through a wide-scale transformation and we are creating a dedicated team to focus on designing and delivering transformation activities across the Services operational teams, with underlying processes to support these outcomes.The Business Improvement Specialist will play a key role in ensuring processes are designed effectively, bringing a continuous improvement mindset to the transformation and ensuring benefit delivery is maximised.Key responsibilities include:

  • Working side-by-side with operations to identify improvement opportunities within existing processes and ways of working, and managing an ongoing backlog of initiatives through to delivery.
  • Supporting our transformation activity in developing new processes to deliver step changes in operational performance - working closely with our Product & Technology team to ensure readiness.
  • Identifying innovative improvements that will improve Services, responding at pace, being proactive and increasing customer satisfaction, efficiency and compliance.
  • Challenging existing thinking and quantifying opportunities for standardisation of and improvement to existing business processes.
  • Leading forums to surface opportunities, support operational teams, and deliver changes as required in end-to-end processes.
  • Bringing thought leadership to embed a continuous improvement culture across the Services organisation.
  • Taking a data-led approach to identifying opportunities for continuous improvement and defining analysis and improvement plans to deliver real change.
  • Transforming how we utilise our data for reporting, analysis and information flows which aid business decision making effectively.
  • Implementing appropriate reviews and touchpoints to evaluate improvement progress and realign plans where appropriate.
Skills and experience required
  • Engrossed about customer experience improvements.
  • Experience identifying and delivering transformational change that improves customer experience and the bottom line.
  • Strong knowledge of business improvement methodologies e.g. Six Sigma.
  • Strong knowledge of business analysis and process design standards.
  • Experience working both within large scale change programmes, and leading smaller initiatives.
  • Confidence to challenge current ways of working.
  • Communicating with and influencing senior stakeholders.
  • Simplifying complexity.
  • Experience of payroll, HR and working with managed services preferable.
About UsZellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciatedfor the work they do - through precision, choice, and magic.We have over 50 years of heritage and industry experience - and weve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name. We were acquiredby Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiringBenefex, were now even better equipped to serve the complex needs of our customers.Our vision is to be the clear leader in pay, reward, analytics, and people experiences. Were proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, whichwere defined with input from all of our 2,000 colleagues, are not empty words on a poster:
  • Unstoppable together.
  • Always learning.
  • Make it count.

Keyskills :
Data ProcessingAcquiringBusiness Decision MakingTransformationalChange Programmes

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