Assistant Credit Control Manager

Job Description

Assistant Credit Control ManagerBirmingham£45,000 per annumResponsible for UK & ROW Credit Control including:* Assisting Senior Credit Manager with day to day managing of the credit control team.* Daily credit control technical processing.* Active management of aged debts, unallocated cash, internal and external queries.* Continuous improvement of the credit control function.* UK & Europe Service Provision.Key Responsibilities:* Supporting Senior Credit Control Manager to deliver best in class team and results.* Leading a team of 5-8 Credit Controllers / Cash Allocators.* Overseeing the teams daily activity, ensuring that best practice is understood and followed.* Organising regular catch ups with the team and key stakeholders.* Understand monthly reporting requirements and own their timely / accurate production.* Assisting in executing Senior Managements vision for change and process improvements within the respective teams / department.Daily credit control technical processing;* Ensuring pro-active, best practice credit control processes are implemented and followed ensuring overdue debt is kept to a minimum.* Weekly ledger reviews and reporting.* Review of credit and debit matching and action to clear.* Query level monitoring and supporting resolution.Monthly bank reconciliations;* Ensuring monies paid into incorrect bank accounts are transferred to the correct location and allocations and reconciliations completed.Monthly management, metrics, controls & trending reporting;* Preparation and issuance of broker statements.* Preparation and issuance of monthly Broker Brokerage Remittances.* Management, tracking and oversight of cancellation process.* Management and oversight of Direct Debit payment methods (BACS and SEPA).* Collation and issuance to Finance on the monthly status of all aged debt balances by Broker and entity.* Effectively communicate and report progress and escalate issues as required to senior management.* Coordinate with both internal and external stakeholders to ensure that credit control processes operate smoothly, efficiently and in line with internal service level.* Reviewing internal credit control processes and procedures, making recommendations for process efficiencies, and supporting any implementations.Active management of aged debts, unallocated cash, internal and external queries.* Liaison with underwriters, Claims and Finance staff as appropriate to resolve account queries.* Managing internal / external payment queries and escalating as appropriate to ensure service levels are met.* Provide a professional service to brokers and other external partners in all interactions.Continuous improvement of the credit control function.* Ensure appropriate standards are established and complied with.* Utilise business knowledge and understanding of credit control processes to propose improvements and enhancements as appropriate and liaise with Senior Credit Control Managers as required.* Support new functionality User Acceptance Testing (UAT) as required.Personal Specification:Education and Qualifications* At least 5 years in team leader or Assistant Credit Manager Position* General accounting knowledge.* CICM qualified* Educated to A level or equivalent.Skills and Abilities* Accurate and numerate.* Meticulous, analytical, strong attention to detail.* Able to handle large amounts of data whilst maintaining accuracy and quality* The ability to manage time, meet deadlines and prioritise.* The ability to manage a team (internal)* Strong communicator, able to communicate effectively both verbally and in writing with internal and external stakeholders.* Self-motivated, able to work on own initiative and use problem solving skills to proactively resolve issues.* Positive "Can do" attitude.* Ability to work both independently and as a team player.* Computer skills - good working knowledge of MS Office service suite.Knowledge and Experience* Previous experience of working in credit control - Essential.* Previous experience of working in a Lloyds/general insurance environment -Desirable.* Experience and knowledge of Xchanging processes - advantageous* Experience of managing a team.* Familiar with accounting principles.* Advanced knowledge of Excel.* CICM qualified - Desirable

Keyskills :
credit controlcredit controllercontroller