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Applications Lead/Business Systems Manager

Job LocationBirmingham
EducationNot Mentioned
Salary40,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an experienced Applications Lead, Applications Consultant, or Business Systems Manager Are you hands-on with further experience in implementation, analysis, and configuration Let Informed Recruitment help you to achieve your potential with anexciting opportunity for an Applications Leads to manage and lead the ongoing support of key line of business information systems. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering witha social enterprise offering you the opportunity to make a difference by taking charge and growing an expanding department and portfolio of business systems.Your responsibilities will include engaging with the business to determine requirements and ensuring benefit from the existing application portfolio; formulating business cases, providing cost benefit analysis, analysing potential solutions and translatingbusiness need to IT solutions; implement applications; manage existing systems and upgrades; manage a professional, effective and friendly customer service; manage incidents and service delivery whilst adopting ITIL best practices; actively addressing issuesand looking for ways to continuously improve; third party supplier management; documentation; training; testing; configuration and process management.Must Have

  • Demonstrable experience working in a software-centric role be that as an Application/Systems Manager, Delivery Manager, Team Lead, Application, or Implementation Consultant.
  • Business/Systems Analysis skills, especially around Process Mapping.
  • Experience in one or more of the following disciplinesProject Management; Testing; Training; Business Intelligence; Data Migration; Coding and/or integration.
  • A positive outlook, you will be driven by change and transformation, and have previous experience of working on systems improvement or development projects.
Nice to Have
  • Experience of working with Property Management systems.
  • Experience working in an ITIL Support Service Delivery environment, supporting either cloud, SaaS, Enterprise (ERP, CRM, Accounts, HR & Payroll, Supply Chain, EDRMS, etc), or bespoke applications.
  • Experience working with commercial reporting tools, ideally SSRS, Business Objects and/or Power BI.
  • SQL Scripting.
  • Experience of CA Service Desk, Service Now, or similar service and support ticketing systems.
  • Relevant certification, such as ITIL v3, PRINCE2, Microsoft and/or application/database specific accreditations.
As an individual you will be customer focused, change driven and a keen learner, with an excellent eye for detail and documentation abilities. You will understand the positive impact on a business that an excellent service delivery provision will bring,and will display excellent communication, interpersonal, and influencing skills. The role is agile working, some office presence is required in and around the West Midlands otherwise working from home, and on offer is a competitive salary, ongoing development,the chance to be part of and influence new department, and an excellent benefits package that includes generous holiday, contributory pension, health care, and much more. If this role describes you, then please apply without delay for the opportunity to developyour career with driven yet friendly organisation continually looking to provide a better service to customers.Informed Recruitment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, or any other basis protected by appropriate law.All hiring decisions are made based on merit, competence and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal datais Legitimate Interests. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

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