3rd Line Network Analyst

Job Description

ROLE: NETWORK 3RD LINE ANALYSTWORKING WEEK HOURS IN TOTAL: 35 HOURS A WEEK SHIFT HOURS: 8AM TO 5PM (IDEALLY) OR 7AM TO 3PM OR 10AM TILL 6PMHYBRID WORKING: BIRMINGHAM (3 DAYS IN THE OFFICE AND 2 DAYS AT HOME PER WEEK)TYPE: PERMSALARY: £35K TO £45K (GREAT BENEFITS)MUST HAVE RIGHT TO WORK WITHOUT RESTRICTIONSSeeking a highly skilled and motivated Analyst to join our dynamic team where you will play a crucial role in managing and maintaining our organizations network infrastructure. This permanent opportunity will see you responsible for managing the deliveryof networking and infrastructure services across the estate, providing our support centres, pubs and restaurants and our mobile employees with the best possible service whilst ensuring the estate has the best possible Wi-Fi and broadband solutions available.You will be a subject matter expert and work in partnership with our internal Service & Systems, Architecture, Security & Governance teams to implement standards and policies, and ensure compliance against agreed standards and policies. Youll be part ofa wider team of internal Infrastructure specialists, reporting into the Technical Services Manager and will also be working closely with a variety of third-party vendors across the estate.What will I be doing

• Monitoring and Troubleshooting: Monitor network performance and proactively resolve network-related problems across the business to minimize downtime and ensure optimal performance.
• Network Infrastructure Management: Maintain area networks (LANs), wide area networks (WANs), and wireless networks. Support core network devices such as routers, switches, firewalls, access points and VPN solutions. Collaborate with relevantteams to ensure smooth integration of network systems with other infrastructure components.
• Vendor Management: Collaborate with 3rd party vendors to troubleshoot and resolve network-related issues across the estate.
• Security: Implement and maintain network security measures to protect against unauthorized access, vulnerabilities, and potential threats. Provide relevant support relating to security audits, vulnerability assessments, and penetrationtesting to identify and address security risks.

• Capacity Planning: Monitor network capacity and performance trends and make recommendations for capacity upgrades or modifications to meet evolving business needs. Analyse network traffic patterns and optimize network configurations toimprove overall efficiency and performance.
• Documentation and Reporting: Maintain accurate and up-to-date network documentation, including network diagrams, configuration details, and standard operating procedures. Where applicable generate reports on network performance, incidents,and security threats. Provide insights and recommendations based on network analytics and trends.

What do I needJust like our brands, our teams are diverse.Youll have...

• A minimumof3years experience in a Network Analyst or Engineering role within the IT industry, delivering the following:
  • Corporate Office and Retail Network connectivity (both LAN and WAN)
  • Remote Access Services for internal and external users (SSL & IPSEC VPNs)
  • Wi-Fi Infrastructure and Guest Wi-Fi services
  • Network Access Security (inc Wi-Fi & VLANs)
  • IPv4 protocol support
  • Network Capacity Management, including Bandwidth Management & Forecasting
  • Firewall Management & Auditing
• Demonstrated knowledge and experience of managing and supporting the following technologies and applications:
  • Meraki switches, routers and wireless access points
  • ADSL2+, VDSL, FTTP & EAD Circuits
  • FortiGate firewalls & IPSEC VPN Appliances
  • Ivanti (PSA 5000 Appliance) SSL VPN
  • ServiceNow, Sentinel, Ekahau Pro & Wireshark
• Experience of working in a large, multi-layered organisation, is highly desirable.
• Experience of successfully managing concurrent and multiple demands.
• Sound ability to build, develop and grow strong stakeholder relationships.

DUE TO HIGH VOLUME, WE CAN ONLY RESPOND TO APPLICATIONS THAT MATCH THE REQUIREMENTS

Keyskills :
GovernanceNetworkVendor Management3rd LineImplementationFirewall