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2nd Line IT Support Consultant

Wilde Associates
Job LocationBirmingham
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Job Title: 2nd Line IT Support ConsultantLocation: Home basedSalary: up to £35,000 + 25% shift upliftHours of Work: On a 6-week rota basis over 7 days between the hours of 7pm and 7am - Initial training will take place between 9.00am and 5.30pm, Monday to Friday, you could be asked to provide out-of-hours cover during this period for shadowingetc.Job Type: PermanentJob Reference: LH10435The role is of 2nd Line to 3rd Line level.The Technical Services Team are responsible for the design, installation and support for all hardware platforms, operating systems, database management, Application integration, and associated layered products to Internal and External customers of the Groupof Companies and Applications.The successful candidate must be available to work on a 24/7/365 Rota including evening and night shifts, including weekends.Skills and Experience: It is expected that candidates will have a good mix of most of the following:

  • 2 Years + Experience of:
o Service Desk Systemso Service Monitoring and Alertingo Operating System administration - Windows Server 2012 or 2016o Windows Failover Clustering Administrationo SQL Server Management including Always On Availability Groupso VMware vSphere & vCenter configuration and administration (v6.5 above)o Enterprise Storage administrationo Vendor patching (Software & Firmware)o MS Azure Management & Administrationo NLB Device Management & Configuration (Kemp Preferred)
  • Excellent troubleshooting and problem-solving skills
  • ITIL knowledge - principles and application
  • Appreciation of networking concepts and terminology
  • Technical operations and technical troubleshooting
  • Writing technical documentation and knowledge base articles
  • Excellent verbal and written skills
  • Ability to organize personal workload to meet agreed timescales and working under pressure
  • Excellent interpersonal skills
  • Ability to explain key Technical concepts to all levels of understanding
  • Team Player
Desirable: Any skills or experience in the below technologies would be advantageous but is not essential.
  • PowerShell administration / scripting skills
  • Veeam Backup & Availability Administration
  • Ivanti Security Essentials (Patch Management)
  • Rhapsody Integration Engine
  • Tenable I/O Configuration & Understanding
  • Linux/AIX systems administration experience
  • Intersystem Cache / Ensemble administration experience
  • Nutanix Administration including AHV
  • Knowledge of ISO27001 and 9001 Certification
  • Any vendor certifications.
Duties and Responsibilities: Basic requirements are:
  • Participate in a 24/7/365 rota including evenings, nights, and weekends
  • Provision of Service Desk Support to Internal and External Customers and Systems for all hardware platforms, operating systems, database management systems managed by the Team
  • First line support and triage of customer calls out of core working hours (7pm-7am), liaison with other on-call teams as necessary to ensure issues are resolved.
  • Management and Monitoring of all hardware and systems
  • Implementation of Patching and Firmware Upgrades
  • Author knowledge base articles for both internal staff and customers
  • Adherence to Company and Team policies and working practices
  • May be required to work at other Company Sites, Customer sites or Datacentres on an occasional basis
The suitable candidate will be provided with on-the-job training for all supported hardware, operating systems, databases, interfaces, and applications but should have previous experience of working in a mission critical environment using Windows ServerOS, Enterprise storage & Hypervisors, Microsoft Azure, SQL Server & Backup Solutions. Experience with Nutanix, Interface Engines or Linux/AIX would be advantageous but is not essential.The Technical Support Consultant will work alongside specialists within the Team on a 24/7/365 rota, taking responsibility for all aspects of the teams work with emphasis on the Technical Support function, Managing and Supporting the hardware for the Groupof Companies Solutions and Applications.Wilde Associates is working in the capacity of an Employment Agency in respect of this roleMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAYWeek 1OFFOFFOFF16:30 - 01:0016:30 - 01:0019:00 - 07:0019:00 - 07:00Week 216:30 - 01:0016:30 - 01:0016:30 - 01:00OFFOFF08:00 - 20:0008:00 - 20:00Week 316:30 - 01:0016:30 - 01:0016:30 - 01:0016:30 - 01:0016:30 - 01:00OFFOFFWeek 4OFFOFFOFF23:30-08:0023:30-08:0019:00 - 07:0019:00 - 07:00Week 523:30-08:0023:30-08:0023:30-08:00OFFOFF20:00 - 08:0020:00 - 08:00Week 623:30-08:0023:30-08:0023:30-08:0023:30-08:0023:30-08:00OFFOFF

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