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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | 25,000 - 30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
We are an award-winning IT Support and Managed IT Services company, that prides itself on providing world-class service. We specialise in providing Cloud Services, Managed IT Services, Security and Software Development.This is a fantastic opportunity for a 1st Line Support Engineer to join an exciting and vibrant Microsoft Gold Partner company. You will be a talented IT Technical Engineer and will join a professional team of IT specialists, providing Microsoft cloud, serverand desktop installation and support.Please note that Coleshill is a small town outside of Birmingham with a train station and is on a bus route. However, it is preferable that you have your own vehicle.What can you expect in return- Competitive salary- Financial support for continued attainment of professional IT accreditations- Air-conditioned office- 20 days holiday (plus bank holidays, plus birthday)- Paid overtime- Pension- Office 365 subscription for personal use- Flexible working, clients / office visits where required- Free parkingAre you the right person for the job If you have/are most the following, then the answer is yes!- Enthusiastic, professional, customer-orientated individual from a complex IT multi-site background- Proven IT experience- Skilled in Microsoft cloud, hardware, workstation, Microsoft Windows client and server operating systems, application and network configuration- Microsoft Hyper-V deployment, creation and administration of virtual machines- Active Directory and Group Policy (AD) Migration, synchronisation, replication and deployment- Remote Desktop Services/Terminal Server (trouble shooting and deployment)- Microsoft 365 configuration, setup and migration of services to the Microsoft 365 platform - Microsoft 365 PC / Azure Virtual Desktop / Windows Virtual Desktop deployment and administration- Microsoft EM&S / Intune and Microsoft Azure virtual machines and associated infrastructure deployment and administration- LAN & WANs, TCP/IP, DHCP, Wi-Fi, DNS, VPN, switching, routing- Familiar with backup regime configuration, Antivirus deployment- Application support (liaise between the client and vendor)What will your role as an IT Engineer Engineer look like- Keep clients fully informed of progress at every stage for project or ticket based work with quality service- Technical ownership of ticket delivery- Create technical documentation to enhance and improve knowledge-base- Participate in the out-of-hours support and on-site support in a rota- Own and manage assigned escalation tickets from the service desk- Conduct work on site where appropriate to do, travelling to clients premises- Assist with pre-sales and technical business reviews