Supervisor (Programmed Works)

Job Description

Supervisor (Programmed Works)Salary: £34,816 - £39,621 per annumPosition: Permanent, Full Time 37 hours Location: Birmingham/ Hybrid We are brave, we are ambitious, we are honest, and we are Citizen!Do you want to work for an organisation that supports work life balance If so, we may have the opportunity you have been looking for.We are looking for a Supervisor to join our Maintenance Operations Directorate within the Programmed Works team to lead a team of 12-14 Trade Engineers plus sub-contractors primarily within the Birmingham based operation but may be required to support otherareas. The Programmed Works team deliver a number of planned projects within tenants homes including kitchen and bathroom replacements. The current programme delivers circa 650 units across 3 different geographical areas.In housing you can make a real difference, the role of Supervisor (Maintenance) will involve:

• Managing the delivery of customer focussed operational performance through an assigned team of Trade Engineers with dedicated support in the form of operational admin.
• Providing technical and practical support to a team of Trade Engineers
• Focusing on the efficient and effective delivery of programmed works initially responsible for discharging a Kitchen and Bathroom /cyclical maintenance and soffit & facia programme
• Focus on delivery of the best possible customer experience

As Supervisor (Maintenance)we need you to have:

• Experience in a similar position
• Knowledge of programme delivery & financial management, building construction processes, procurement rules and health and safety regulation
• Experience of staff management including performance, attendance and absence, conduct, disciplinary and grievance matters

• Experience of dealing with customers and commitment to delivering a high level of customer satisfaction
• Strong verbal and written communication skills necessary to effectively work and communicate with customers, suppliers and subcontractors to deliver business objectives
• Ability to manage conflicting and competing priorities effectively
• A good level of IT literacy including the use of Microsoft Office applications, specifically Outlook, Excel and Word, and experience of working with dynamic scheduling and housing management systems (such as Active H or DRS/Opti-time)
• Driving licence

We would be reallyexcited if you have:

• A qualification in a building related subject to HNC, City & Guilds or NVQ or relevant trade background
• Experience of working within or with a social housing provider delivering maintenance and building services

• Working knowledge of current Building Regulations and CDM Regulations

Our people are everything and we offer:

• Opportunities for salary progression, which is directly linked to performance reviews

• Vehicle provided for work use and commute
• Live work better scheme which actively encourages work-life balance
• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension - Citizen match up to 10%

• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)

• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizens Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health

• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.Withoverfifty years of experience, we have grown to be one of the UKs most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.There are some fundamental challenges people in our communities face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.This post is subject to aBasicDBS check (Disclosure and Barring Service).Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.ukClosing date: 12 December 2022Interview date: 20 December 2022Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.