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Junior Administrator

Kinetic Office Recruitment
Job LocationBirmingham Business Park
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service & Administration - Team SupportB37 - Birmingham Business Park - with parking£20,000 plus annual bonus35 hours per week, Monday to Friday - 9am to 5pmOverview:Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.They are looking for a Customer Service / Sales Support Administrator to provide admin and customer service support to the customer service team to achieve their objectives and meet the daily operational needs of the department.This is a career role as they do offer clear career progression. The last two people in this role were promoted within 6 months.Responsibilities will include:

  • Answer incoming calls to the office and forward to the relevant person
  • General office duties such as visitor reception
  • Create and update orders and delivery requests
  • Check manufacturer acknowledgements and monitor timely receipt
  • Develop and maintain good and effective working relationships
  • Support the sales teams in their objectives
  • Monitor and process all supplier dispatch reports
  • Ensure prompt action of queries received
  • Provide absence cover for Customer Service Coordinators
Skills & Qualities:
  • Well-developed telephone call handling skills
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Must show evidence of being organised and responding promptly
  • Ability to listen properly and to be patient when required
  • Able to work under pressure and make correct decisions
  • Good skills in Word and general Windows environment
  • Admin or Customer Service experience
Please note that due to an extremely high volume of applications we are only able to respond to those who have been shortlisted. If you havent had a response within 48 hrs please assume you have been unsuccessful.

Keyskills :
Administrative SupportCustomer ServiceOffice DutiesOrdersAnswering Phones

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