London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Birmingham Business Park |
Education | Not Mentioned |
Salary | 40,000 - 45,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Were looking for an experienced ICT Service Desk Manager,reporting directly into the CFO, to supervise the current team and drive performance. Its an important role for the business, keeping over 1000 users online daily and supporting from an IT perspectivewherever necessary. Were looking for a proactive and driven individual with a passion for user satisfaction and internal customer service. Package DescriptionAs well as a highly competitive salary, Colas offers some great benefits with this role, including: A generous pension contribution Life assurance cover (x4 basic salary) 25 days annual leave + bank holidays (with the option to buy/sell more) Flexible working policy Opportunity to study towards a professional qualification fully funded Ongoing training and personal/professional development Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal Main ResponsibilitiesDay to day you will lead a small team of 4, ensuring that calls/tickets are answered efficiently and effectively. You will be responsible for hardware and software installation, documentation and support. Youll aspire to stick to SLAs and produce reportsto the CFO based on team performance. You will need to be flexible and proactive to ensure user downtime is kept to a minimum. The Ideal CandidateYoull have managed a large, demanding, multi-site,service desk previously. Youllhave a strong leadership/managerial background and will have been responsible for a sizeable budget. Technically youll have superb Microsoft Office (sharepoint, outlook,teams etc) skills and have a general broad knowledge of PC hardware,Servicenow and PowerBi experience a bonus. You will be professional, confident and committed to offering an excellent internal customer service. About The CompanyColas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involvedin large scale UK and international construction projects within the highways, airfields and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a Gold Investor in People awardfor continuously developing and rewarding our employees, offering excellent career potential.Colas is fully committed to promoting equality and diversity and maintaining a culture of fairness, transparency and respect for all employees, clients, communities, suppliers, contractors and other stakeholders. Colas aims to be inclusive, meet diverseneeds and promote awareness and ownership in the workplace and the communities in which we serve.Colas values the strength and differences that a diverse workforce brings to the organisation and believes that by harnessing these differences, we will foster a productive environment where equity and mutual respect are intrinsic, where talents are beingfully utilised and organisational goals are met.