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Customer Experience Business Partner (Housing)

IRIS- Networx Services
Job LocationBirmingham Business Park
EducationNot Mentioned
Salary£37,551 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Experience Business Partner (Housing)Up to £37,551 per annum (depending on experience)Home Based with to travel to West/East Midlands and Lincolnshire areas if requiredPermanent, Full Time Are you passionate about Customer Experience and can help us make a differenceOur client currently has an exciting opportunity for a Customer Experience Business Partner to join their friendly fast paced team.This is an exciting time to join the Customer Experience team and work with other areas of the business to support them in the implementation of service improvements as a result of customer feedback ensuring that customers are heard, understood and receivean outstanding end to end customer journey.This role is critical to enabling the business to deliver a seamless customer experience across all departments and learn from customer complaints and feedback.This is a varied opportunity where you will be analysing trends in customer satisfaction and dissatisfaction and completing root cause analysis from complaints and satisfaction data. There will also be a strong focus to ensure service improvements and learning’stake place and positive change happens as a result.They are looking for people who are:

  • Able to use customer complaints and feedback to improve services.
  • Able to produce root cause analysis and deliver timely reports from various databases to the business.
  • A key influencer in working with colleagues and external stakeholders in large organisation
  • Not afraid to challenge status quo
  • Able to communicate with colleagues at all levels with the ability to inspire and motivate a wide range of people to ensure that change happens
  • It is essential that you have a driving license for this role, and you will also need to undergo a DBS check prior to your employment.
Please note that although this role is home based you will also be required to attend meetings at their Worcester/Solihull office and on occasion may be required to visit customer homes as part of some case investigations (these can be anywhere within thegeography of their housing stock)Some of the great benefits they can offer you:
  • Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
  • Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
  • Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
  • Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
  • Pension scheme with minimum employee contributions of up to 3% and they will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)
  • Learning and Development opportunities
  • Salary sacrifice electric vehicle scheme and cycle to work scheme
  • Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the place for you then they’d love to hear from you.They aim to hold interviews for this role in Worcester on 10th and 12th October 2023 and will contact you to arrange a suitable time once successfully shortlisted.The CompanyWorking with our client is more than just a job. You will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.You will join the largest social housing association in the Midlands. They’re much more than just houses; they build homes, strong communities, and make a real and positive difference to the lives of their customers.They recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discussit with them at the interview stage. After all, they want to attract the best people to work for them and they know that one size does not fit all.They are a great place to work, they offer lots of opportunities for you to get involved, share ideas and shape what they do - from networking groups through to fun community and social events. This is an exciting time to join them, that will provide youwith real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.If they receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.Our client is committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

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