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Job Location | Birmingham Business Park |
Education | Not Mentioned |
Salary | 20,000 - 22,000 per annum, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
1st Line Support - £22,000 plus Benefits PackageFully remote work requiring occasional meetings in the Solihull office, typically one or twice a quarter.As a 1st Line Support Specialistwithin this friendly & engaged support team, you will be working as the face of the business for this hugely successful FinTech, providing PC & Network support to internal & external UK customers across Hardware, Software, Operating Systems, Networks & Comms. Requiring good communication skills, both verbal & written, you will be the friendly & helpful face & voice that the customer experiences when they call for Helpdesk Support - so an enthusiasm for both technology & people are key attributes within this permanentposition.Once familiar with internal processes and procedures, the 1st Line Support specialist will be given the freedom to take the initiative, going beyond simply responding to the obvious needs of a situation. If you enjoy taking every opportunity to provide exceptionalservice within what can be quite stressful circumstances for the customer, then this is an ideal role for you as you weigh up alternative approaches to the problem and put the best one into practice. If you use your judgement & take positive action beforebeing asked and thrive when given the opportunity to make things happen, then this company is an ideal match.Role & Responsibilities:
Keyskills :
Active DirectoryTCP/IPVMWareMS ExchangeOffice 3651st Line Support - Windows