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Job Location | Birmingham Business Park |
Education | Not Mentioned |
Salary | 22,000 - 28,000 per annum, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
1st / 2nd Line Support - £25,000 - £28,000 pa plus Benefits PackageAs a 1st / 2nd Line Support Specialist within this friendly & engaged support team, you will be working as the face of the business for this hugelysuccessful FinTech in Solihull. Requiring good communication skills, both verbal & written, you will be the friendly & helpful face/voice that the customer experiences when they require IT Support across Hardware, Software, Networking & Communications - so an enthusiasm for both technology& people are key attributes within this permanent position based onsite in Solihull.Once familiar with internal processes and procedures, the 1st / 2nd Line Support specialist will investigate & resolve problems within systems & services.If you enjoy taking every opportunity to provide exceptional customer service within what can be quite stressful circumstances for the customer, then this is an ideal role for you as you take IT support requests from initial information gathering and likelyfixes and where required, investigating problem tickets, taking them through to successful resolution.If you use your judgement & take positive action before being asked and thrive when given the opportunity to make things happen, then this company is an ideal match.Role & Responsibilities:
Keyskills :
Active DirectoryITILTCP/IPMS ExchangeOffice 3651st / 2nd Line Support - Windows