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Inbound Call Handler Start date 28.05.21

HR GO Recruitment
Job LocationBirkenhead
EducationNot Mentioned
Salary£8.36 - £8.91 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Position: Inbound Call AdvisorLocation: BirkenheadHours: Between 9am-6pm any 5 out of 7 days on a rota basisSalary: £334.00 - £356.00 per week (Based on 40 hrs per week full time basis)Duties

  • Answering incoming customer service calls from customers - where is my parcel and delivery based queries
  • Processing customer queries and amendments as requested
  • All associated back office administration duties
  • Handle customer enquiries via telephone /email
  • Liaising with customers, internal/external departments
  • Manage and resolve customer complaint sand identify and escalate priority issues
  • Document all call information according to standard operating procedures
    • Generic Profile
  • Excellent telephone manner and clear verbal communication skills
  • Call Centre experience advantageous and Customer Service experience preferred
  • Excellent grammar and punctuality
  • Committed to delivery of a consistently high quality of customer service
  • Ability to communicate in a clear and effective manner via different methods
  • Excellent listening and questioning skills
  • Excellent conflict management skills and objection handling techniques
  • Confident personality and skill in striking rapport with the customer
  • Basic level of keyboard competence and computer literacy
  • Enjoy working within pressurised, target driven team
  • Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment
  • Good team player
    • Please call Beth or Jon for more information on or register your interest by completing the online registration at register Required skills
  • Inbound Call Handler - Temporary

    • Keyskills :
    Inbound Call Handler - Tempary

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