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Driver Account Manager

AO.com
Job LocationBinley Industrial Estate
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A Bit About Us:When it comes to appliances and electricals, weve got the lot. Washing machines Yep. TVs Check. Laptops Absolutely. Everything except doorbells (just kidding, weve got those too).Our people are our superpower, and thats no accident. Were looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.With AO, the skys the limit. Well support you to be the best version of yourself and always drive your career forward.More About the Customer Service Specialist - (weekends) Role:Your key contacts in this role will be the Quality Manager & Quality team, outbase managers and also the commercial team. You will also build and maintain good working relationships with other departments within the business.Heres What You Can Expect To Be Doing As Our Customer Service Specialist - (weekends):Our Driver Account Manager will help to improve communication with drivers as well as quality of service that our drivers provide to our customers. You will also have an active role in implementing positive changes to the driver training process and helpto maintain driver morale.

  • Working closely with the Depot Manager to improve grading performance and monitor the fair allocation of work i.e. Champion & Good crews are receiving most of the work when possible
  • Proactively identifying opportunities for local recruitment, working with Nat & Multi crew leaders
  • Driving down complaints and dealing with all things quality related including ETA performance
  • Delivering specified training to drivers when required
  • Maintaining training records
  • Being close to days worked and understanding why there may be a gap in what drivers want and what they actually do
  • Assisting with the internal auditing processes
  • Ensuring drivers SSW knowledge is current and covers internal standards
  • Working closely with drivers and being the "go to" person for payment queries, grading queries, routing issues, damage claims etc.
  • Supporting damage to property - ad hoc damage training/retraining
  • Compliance and infringement checks and training
A Few Things About Our Ideal Customer Service Specialist - (weekends):As our Driver Account Manager you will be genuine and passionate about achieving and maintaining the highest quality standards possible. You will be outgoing and expertly communicate our values to drivers and potential drivers. You will have a caring approachto the development of our training materials as they convey the values that we strive to operate by. An open and approachable person, you will work closely with drivers, outbase managers and multi crew leaders to investigate their training and developmentneeds in your quest to drive up quality levels. Also need to have a flexible approach to working hours in order to see drivers before they leave or when they return, all based around the depots start/finish times.ExperienceYou will ideally come from an administration background and ideally have a good knowledge of the legislation for drivers as well as a good understanding of the functions of a logistical business.
  • Excellent working knowledge of Excel including macro and pivot tables
  • Training needs analysis
  • Administrate and deliver training plans
  • Awareness of current legislation, rules and regulations in the driving industry
  • Development and updating of training courses
  • An understanding of the relevance of training and audit documentation
Skills
  • Strong admin skills
  • The ability to communicate clearly with colleagues at all levels
  • Strong planning and organisational skills
  • Enthusiastic and positive about tasks and deadlines
  • Analytical approach
Technical
  • An understanding of driver regulations or CPC is desirable but not essential
Why Choose AO:Its not about the job you need now, its about who you want to be and where you want to go. The thing about AO is that you dont have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. Thatsour values talking.We empower each and every person to push the boundaries of whats possible. Were growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it. Our people are our biggest asset, theyre our culture: that unique, indescribable thing that makes us really different.Great People Deserve Great Things:Weve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, weve got our own "AO Perks" to help you with the little things that matter.
  • 25 days holiday (Excluding bank holidays)
  • At least 5% contribution pension scheme*
  • We also offer all our people the opportunity to take advantage of our partnership with Perkbox which offers over 200 exclusive perks.
If you fit the bill and are ready to join our fast-growing company as our Depot Supervisor, click Apply nowwe want to hear from you!

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