Customer Service Advisor - Coventry

Job Location	Binley Industrial Estate
Education	Not Mentioned
Salary	£10.42 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

We are currently recruiting for Customer Service Advisors to join our client existing team based in Coventry this will be an office based role. You will be completing 4 weeks of training before being entered onto the 4 week rota.Our client is a well known parcel distributor and this role involves working within their Depots Customer Service HubRole: Customer Service AdvisorPay: £10.42 ph - Increasing to £11.49 after 12 weeksContract: Temp to PermStart Date: 14th AugustLocation: Coventry (CV3)The Hours: On a 4 week rota shifts can fall between 8am and 6pm Monday to SundayInterviews will take place on either 4th or 5th August What will you be doing

Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues
Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 24 hours via Telephone and Email.
Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer

Who are we looking forWe are looking for people with exceptional customer service skills preferably from a call centre environment.

Must be competent with Microsoft Office
Ability to prioritise workload & multitask
A clear & confident communicator

If youre interested please apply now!The Recruitment Co is an equal opportunities employer The Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.

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