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Job LocationBillingshurst
EducationNot Mentioned
Salary£29,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An exciting opportunity has arisen for a dedicated Customer Service Manager within the retail industry. The role requires a strategic thinker who can manage and improve customer service operations, build customer loyalty, and promote brand growth.Client DetailsOur client is a well-established company with a solid market presence. With an employee base of over 150 people, this company operates in the outskirts of Billingshurst, offering high-quality products and exceptional customer service.DescriptionThe Key Responsibilities for a Customer Service Manager are:

  • Managing and leading a customer service team to deliver high-quality service
  • Monitoring and improving customer service operations for efficiency
  • Building and maintaining relationships with customers to promote loyalty
  • Developing strategies to promote brand growth and customer satisfaction
  • Collaborating with the sales and marketing teams to ensure a consistent brand message
  • Handling customer complaints and queries in a professional manner
  • Training and mentoring team members to improve performance
  • Reporting on customer service performance to senior management
ProfileA successful Customer Service Manager should have:
  • Experience in managing customer service teams
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Ability to strategise and make sound decisions for the company
  • Proficiency in using customer service software and CRM systems
Job Offer
  • An attractive salary range of up to £32,000 per annum
  • A supportive and friendly working environment
  • Opportunities for professional growth and development
  • Located in the area of Billingshurst
  • Permanent role within a reputable company

Keyskills :
Customer service management experience

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