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Customer Service Administrator

Page Personnel Secretarial & Business Support
Job LocationBillingshurst
EducationNot Mentioned
Salary£20,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Customer Service Administrator role is a crucial part of our retail team, responsible for providing excellent customer service on the phone and handling administrative tasks within the department.Client DetailsThe company is a reputable player in the retail industry, with a significant presence across the UK. It is a mid-sized company, known for its focus on quality and customer satisfaction.DescriptionThe Key Responsibilities for a Customer Service Administrator are:

  • Providing top-notch customer service via phone, email, and face-to-face interaction.
  • Handling administrative tasks within the Customer Service Department.
  • Handling customer complaints and escalating them appropriately.
  • Assisting in the processing of online orders and returns.
  • Supporting other team members and departments as needed.
  • Ensuring compliance with company policies and procedures.
  • Maintaining customer records by updating account information.
  • Identifying and assessing customers needs to achieve satisfaction.
ProfileA successful Customer Service Administrator should have:
  • A strong passion for delivering excellent customer service.
  • Good administrative and organisational skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work well as part of a team.
  • Good knowledge of industry practices and trends.
  • Proven experience in a similar role in the sector.
  • Proficiency in using Microsoft Office Suite and customer service software.
Job Offer
  • A competitive salary range of up to £24,000 per annum.
  • A supportive and collaborative team environment.
  • Opportunities for career development and progression within the industry.
  • A convenient location on the outskirts of Billingshurst.

Keyskills :
excellent telephone mannerStrong written Englishexperience in Customer Service

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