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Call Handler - Social Housing Repairs

Howells Solutions
Job LocationBillericay
EducationNot Mentioned
Salary22,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Call Handler / Planner - Social HousingPermanent Essex basedAre you an experienced Call Handler / Planner with the ability to demonstrate excellent customer service skills Are you looking for a new challenge in order to develop your career If so, we can help you!Here at Howells Solutions we are working with a leading Contractor to recruit a proactive a successful Call Handler to join their team. The office is based in East London however some home based working will be required in the interim.As a Call Handler, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment assisting the operationalteam to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.Key responsibilities include:

  • Arranging appointments for residents with trades people in a cost effective and organised manner
  • Dealing with queries from residents, changing appointments
  • Rescheduling appointments using Opti-time planning tool
  • Logging jobs on the system
  • Ordering equipment required for repairs
  • Liaising with staff at customer sites keeping them up-to-date with progress information
  • Resolving minor complaints at call level
  • Answering payment queries from both sub contract and client
  • Scanning and copying files as required for contract delivery
The successful candidate would ideally have experience in administration / planning in the Social Housing repairs and maintenance sector, however candidates without experience will be considered. IT skills, customer service skills and the ability to workwell under pressure are all essential for this role.You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the companys success.ApplicationsIf you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.ApplicationsIf you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

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