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1st / 2nd Line Support Engineer

Robertson Sumner Ltd
Job LocationBillericay
EducationNot Mentioned
Salary£24,000 - £38,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a first / second line support engineer looking for a new and exciting challenge in the technology industryWe are a managed services provider in Billericay looking for a motivated and experienced engineer to join our team, working to provide excellent customer service and technical support to clients across our organisation.Reporting to the Team Manager, the First/Second Line Support Engineer responsibilities.include:-

  • Responding to various client inquiries and requests in a timely and efficient manner, providing technical support as needed.
  • Troubleshooting complex technical issues, understanding customer needs and resolving the problem as quickly and effectively as possible.
  • Developing and maintaining a detailed knowledge of operating systems, applications, and equipment.
  • Following standard service desk procedures and accurately logging customer support incidents in the appropriate ticket tracking software.
  • Assisting with system and network maintenance activities as required.
  • Identifying areas of improvement with processes and procedures, and working to implement changes.
  • Participating in regular team meetings to share ideas and build team relationships.
We are looking for someone with:-
  • A minimum of 2-3 years experience in a similar role.
  • Hands on experience in Windows server and desktop operating systems including the latest Microsoft stack, Office 365 and Active Directory.
  • Proven experience in installing,configuring and troubleshooting virtualised environments.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • A working knowledge of networking protocols and concepts, including TCP/IP,DHCP andDNS.
  • A relevant qualification in IT or similar is desirable but not essential.
If you think you have the skills and drive to excel in this role, and you want to work in a fast-paced and exciting environment, we would love to hear from you.Please apply with your CV and a cover letter outlining why you would be great for the role.We look forward to hearing from you.

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