Service Team Leader

Job Location	Berry Hill Industrial Estate
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job Introduction We are recruiting for a Service Team Leader to join our Volkswagen Commercial VehiclesDealership in Droitwich. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays 08:00 - 13:00 on a rota basis.This role would suit someone with strong previous experience as a Service Advisor or Senior Service advisor, but is looking for their first step into management. You will need to be hands on in your approach to help support the Aftersales Manager in drivingthe department forward, ensuring targets are met and budgets are managed.You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up sellingour full range of services.Role and Responsibilities

Assist in the smooth running and day to day activity of the Service Department
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
A well-presented individual with a desire, attitude and character to succeed
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

25 days holiday plus bank holidays
Pension scheme
Health & wellbeing benefits
Group life insurance
Staff discount on car servicing
Listers Benefitsdiscounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications

Why ListersFounded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our successhas been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas ofthe business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

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