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Field Engineer

REED
Job LocationBermondsey
EducationNot Mentioned
Salary£33,250 - £35,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Field Engineer / Field EngineerPublic Sector (Housing Association)£33,250 - £35,000 Basic Salary + Corporate BenefitsGreater London (Frequent Travel Required) I am looking for Field Engineer who is a highly motivated, self-starter with the ability to provide users a local service through 2nd line support in order to solve business related network, computer and telephony problems and to work together with the Service Desk to carry out support, Incident/Problem/Change handling and to undertake any tasks given.It’s worth noting that you will require your own vehicle and this role is predominantly out on the road.Key Technical duties:

  • Provide onsite support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available.
  • Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate
  • Liaise with 1st and 3rd line for support and information
  • Work Planning with IT Department and local facilities teams for large projects
  • Work an out of hours shift if asked to, compensated by corporate company guidelines.
  • Perform other duties as may be reasonably required by your line manager
  • Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in the organisation’s Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers
  • Be prepared to share tracking/geo location with shareholders/line manager to provide superior customer service.
  • Demonstrate the ability to be a self-starter and show willingness to be flexible working in the office as well as on site.
    • Skills / Experience / Knowledge
  • Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems
  • Excellent troubleshooting skills and delivering high levels of customer service.
  • Strong knowledge of Microsoft Windows 10
  • Strong knowledge of Microsoft Office365
  • Good knowledge of Microsoft Windows server 2008/2012 Active Directory
  • Good knowledge of Citrix Xendesktop
  • Knowledge of Pull printing , (Xerox, Ricoh)
  • Knowledge of Exchange Online/Exchange 365
  • Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android).
    • Field Engineer/ Network Field Engineer/Field Service Engineer/IT Field Engineer/ On Site Engineer

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