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Voice Network Engineer - SC Cleared

Lorien
Job LocationBerkeley
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a Voice Network Engineer looking for a new role Lorien are currently working with a leading IT and Telecoms provider who are currently looking for a SC Cleared Voice Network Engineer to join the team on a permanent basis.*Due to the nature of this role a valid and live SC Clearance is need for this role*ObjectivesProvide a technical support service, covering Incidents & Requests, both remotely and at the deskside, on IT Voice systems & products, whilst adhering to the required Service Level Agreements (SLA). To meet our customer needs, you will operate in a diverseworking environment, therefore the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.Key Responsibilities

  • To monitor alarms of all voice nodes, thresholds and identify faults by analysing the physical and logical networks
  • Perform ongoing checks to determine functionality
  • Advise on and arrange rectification of any faults encountered to ensure availability of service, escalating as required
  • To perform minor installations
  • To perform installation checks where appropriate to ensure quality of work, including testing of access to service post installation
  • To diagnose, resolve and fix or raise the appropriate support call progress to completion
  • Refer to relevant procedures to perform role
  • Ensure administration is satisfactory and up to date
  • To carry out all reasonable tasks as requested.
  • Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
  • Carry out any ad hoc tickets/non ticketed/project work as and when required.
  • To be compliant with health and safety company policy and legislation at all times.
Knowledge, Skills, ExperienceKnowledge / Skills
  • PC literate
  • Customer liaison skills
  • Interpretation of data & actions
  • Decision making.
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting (not essential)
  • Experience with Network builds (not essential)
  • Experience with Microsoft applications
  • Experience with VPN and remote work on machines
  • Good troubleshooting skills
If you would like more information please feel free to give me a call on .Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

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