Project Scheduler

Job Description

Project SchedulerThis is a fantastic opportunity to work for one of the London Stock Exchange Group’s Top 1000 Companies to Inspire Britain 2020.Pennine Home Improvements are a leading installer of conservatories, orangeries, double glazing windows and doors throughout the North East.We have a great opportunity for an enthusiastic and experienced Project Scheduler. You will be responsible for ensuring all projects are running to plan and are organised, implemented and maintained in an effective and efficient manner. You will maintain the scheduling management system and support the project management team to provide an excellent project experience to our customers. You will assist in the setting up of tasks and sub tasks to ensure satisfactory completion of project contract requirements.You will have the drive and passion to deliver an excellent level of customer service which exceeds the customer expectations. Previous knowledge of the home improvement industry would be an advantage. A strong problem solver, with excellent planning skills and the drive to "make it happen" is a must as is a positive "can do" attitude, a passion to meet deadlines and attention to detail.Role and responsibilities:·To record project timelines and maintain the database of tasks and status compliance.·To record all new information onto the database.·To ensure the provision of scheduled reports for contract coordination and reporting purposes.·To liaise with all stakeholders, including customers and the project team, ensuring the scheduling of work, and coordinating of assignments.·To create, develop and implement a project schedule.·To work closely with the project team and task managers to define the scope of work.·To develop and update detailed schedules, including cost information and variance analysis comparison with original plan.·To evaluate schedule progress and performance and identify any problem areas that may develop.·To analyse critical path and constraints, determine effect of changes to the schedule and recommend work arounds.·Working with the project team and field engineers develop and update weekly short interval scheduling.·Identify and recommend management of risks, including, project profit, costs, schedules, and client relations.·Provide support to the project management team to ensure the maintenance of timely and effective change management processes, procedures, and systems.·To assist the project management team to develop and maintain periodic status reports which enable management to be informed of project progress.·To undertake analysis to determine alternative action to rectify recovery of slipped schedules.·To develop excellent relations and interactions with all stakeholders, including customers, managers, operation managers and financial controller.·To perform general administrative duties including the management of paperwork and assembling of various administrative documents within the business.·To maintain professional and technical knowledge by attending training opportunities.·To maintain quality services by establishing and enforcing organisational standards.·Any other reasonable duty that may be assigned.Person Attributes·Previous experience of working as a Project Scheduler role.·The proven ability to provide timely and effective responses to the customers queries.·A confident and organised individual with excellent communication skills and the ability to communicate effectively at all levels.·Excellent experience of data input using Microsoft Excel and general strong knowledge of the software

Experience of job costing both manual and electronic

Experience of working with bespoke CRM systems

Experience of working to deadlines

·The drive, ambition, and determination to develop technical knowledge of the project and installation.·Excellent planning and organisational skills.·A strong understanding of customer service with the ability to ensure an excellent level of customer service is provided and customer expectations are exceeded, maintaining excellent customer relations.·The ability to use own initiative when identifying the appropriate course of action in resolving a customer complaint, ensuring a logical thought process is applied.·Excellent problem-solving skills with the ability to analyse the problem and provide a mutually beneficial solution.·Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.·A proactive approach to work with the ability to prioritise and manage own workload.·A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.·A willingness to undertake further training with the ability to implement learning into your daily work.·Strong team working skills with the ability to provide support to team members.·A strong sense of humour with the ability to manage and implement change.Please send your CV and covering letter detailing your salary expectations including the added value you can bring to Pennine Home Improvements. Required skills

Administrative Duties

Customer Expectations

Job Costing

Timelines

Home Improvement

Keyskills :
Administrative Duties Customer Expectations Job Costing Timelines Home Improvement