Helpdesk Operative

Job Location	Benton
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Reference: /DH/08-02/797/47Job Title: Helpdesk Operative Contract: Temporary possibility to extendHourly Pay Rate: £9.50 per hourWorking Hours: Monday - Friday, 40 hours per week 08:00 - 17:00Location: Benton, Newcastle, Whitley RoadWould you be interested to join a leading facilities management company with a reputation for excellenceAtalian Servest is currently recruiting for a helpdesk operative to join our passionate and driven team in Newcastle on a temporary basis!Your primary responsibilities will include:

Raise and process all reactive and system work orders, booking in reactive and PPM tasks for all soft services across the contract through CAFM system
Working in conjunction with Managers and Coordinators to ensure seamless management of the contract
Maintain Helpdesk database, paying particular attention to the closure of work requests
Receive and process contract specific requirements, e.g. personal passes & car passes
Answering calls quickly and efficiently and supporting our customers with their enquiries
Providing an exceptional customer experience is key to this role, we require all of our customers to be provided with exceptional service in all of their dealings with us
Any other adhoc duties as required

About You:

Proven experience in a similar role
Experience working with the CAFM system is advantageous.
Strong Microsoft Office Skills
Ability to prioritise and organise own work whilst working on a variety of tasks
Strong communication and interpersonal skills
Ability to work effectively within a team
High level or professionalism, self-motivation, and organisation
BPSS and right to work checks required
SC clearances required for certain areas

Benefits:

Learning and development opportunities
Supportive working culture and future progression opportunities
Mobile, legal, bicycle, breakdown and retail discounts
Eye test and glasses reimbursement
Health Cash plan subscription
Cycle 2 work scheme

How to applyIf you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!*** STRICTLY NO AGENCIES ***Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation,disability, or age.

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