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| Job Location | Benton |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Aftercare Engineer & Window FitterNorth EastCompetitive SalaryThe New Year brings a fantastic opportunity to work for one of the London Stock Exchange Group’s Top 1000 Companies to Inspire Britain 2020.Our client is the North East’s leading, customer focussed retail installer of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows and doors in both uPVC and aluminium.It is important to us that we deliver an exceptional service to our customers. To achieve this, we require an experienced Aftercare Engineer who is also experienced in window fitting. Part of your role will include resolving any issues which our customers may have with our products and you will also be working with our fitting teams fitting our products.You will have a positive outlook and you will be quality focused, experienced and passionate about providing excellent customer service.Role Responsibilities:·To be responsible for resolving issues with our windows, doors, bi-folds, orangeries, and conservatories;·To be responsible for fitting uPVC window, door and conservatories;·To provide excellent customer service whilst at customers properties;·To be responsible for ensuring quality work is carried out at all times demonstrating extremely high standards of work;·To ensure that all aftercare visits are completed on the first visit;·To ensure that your customer experience score is positive;·To support the Aftercare department to assist with resolving any issues as and when required.Person Attributes·Previous experience in all aspects of window, door and bi-fold fitting including fitting doors and windows, conservatories and orangeries;·The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc;·Excellent product knowledge with good problem-solving skills and the ability to identify cost efficient solutions to problems;·Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers;·A clean driving license;·Hold a MTC card with a strong knowledge and experience of site Health and Safety;·Good communication skills with the ability to communicate both verbally and written;·A self -motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales;·A willingness to undertake further training with the ability to implement learning into your daily work.If you have the drive to "Make it Happen" with a positive "can do" attitude and a focus on quality work this could be the opportunity for you. Please send your CV Required skills
Keyskills :
Communication Skills Glazing Windows Roofs Conservaties