Travel Solutions Specialist: Full-Time Role with Bonuses

Job Description

Unlock Exciting Benefits:- Competitive Pay: Begin with a competitive rate of £10.50 per hour, with potential increases to £11.50 post-training and £12.50 after successfully completing probation and meeting KPIs.- Performance Bonuses: Earn up to £150 per month based on your exceptional performance.- Work-Life Balance: Enjoy a full-time role with flexible hours spanning from 7 am to 10 pm, Monday through Friday.- Convenient Location: Our office is conveniently located just a brief 2-minute walk from Lanyon Place Station in Belfast.- Wellness Perks: Take advantage of our onsite gym and yoga studio, plus comprehensive dental coverage.- Career Growth: Kickstart your career with our comprehensive 12-week training program designed to ensure your success.Join Our Clients Team as a Travel Solutions Specialist - Apply Today!Are you passionate about travel and dedicated to delivering top-notch customer service Do you possess strong problem-solving skills and have a knack for making travelers lives easier Red Dot Search is actively searching for enthusiastic Customer ServiceAdvisors like you to join our clients dynamic team.Your Role & Responsibilities as a Travel Solutions Specialist:- Customer Support: Deliver outstanding customer care through phone calls and email interactions, catering to the needs of business travelers.- Travel Solutions: Assist travelers with flight, hotel, and rail bookings, modifications, and cancellations.- Sales Goals: Utilize effective sales techniques to meet revenue targets and ensure customer satisfaction.- Communication: Engage professionally and courteously with customers, providing assistance throughout their travel journeys.- Problem-Solving: Efficiently address various travel-related queries and issues, enhancing customer experiences.Types of Customer Queries Youll Handle as a Travel Customer Service Advisor:- Flights: Handle tasks related to booking, modifications, cancellations, upgrades, and more.- Hotels: Manage new and existing bookings, date changes, and payment-related issues.- Rail: Facilitate UK and international rail bookings, modifications, and refunds, ensuring seamless travel experiences.Work Hours & Flexibility as a Travel Customer Service Advisor:- This is a full-time permanent role, with a standard 40-hour workweek.- Be prepared for potential weekend shifts as part of your future responsibilities.Your Skills for Achieving Success:- Minimum of 2 years of experience in sales or customer service roles.- Exceptional English language proficiency, both written and verbal, with a strong emphasis on effective communication.- Technical Proficiency: Navigate multiple systems with ease.- Good Geographical Knowledge: Adept at handling travel-related queries and basic math skills.- Prior travel industry experience is a plus, though not a mandatory requirement.Additional Perks & Benefits:- Access to an Employee Assistance Program offering free support and valuable resources.- Enjoy discounts on car and home insurance, along with exclusive PUREGYM membership savings.Training & Development Opportunities:- Participate in a comprehensive 12-week intensive training program, held from Monday to Friday, 8.30 am to 5.30 pm.- All training sessions will be conducted onsite in Belfast Maysfield.At Red Dot Search, our expert consultants are dedicated to guiding you towards a successful job search. We provide expert assistance with CV preparation, interview techniques, and more. Our commitment is to match your skills with the perfect career fit.Ready to take the next step in your career journey Apply now and lets simplify travel for everyone while enhancing your career prospects!