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Client Services Analyst

eFinancialCareers
Job LocationBelfast
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Client Services Analyst Join a leading global bank with a rich history of innovation and client service excellence. The organization operates across multiple regions, providing cutting-edge financial solutions to a diverse clientele.Our client is seeking a talented Client Service Analyst to join a dynamic team. In this pivotal role, you will be responsible for providing exceptional client support, addressing inquiries, and ensuring a seamless customer experience. You will manage a portfolioof high-profile global clients, facilitating trade lifecycle processing, cash and collateral management, and client service reviews.Key Responsibilities:

  • Manage a portfolio of high-profile global clients across various financial products
  • Oversee trade lifecycle, cash and collateral, static and FX processing
  • Conduct regular client service reviews and ensure timely resolution of queries
  • Analyze client portfolios, identify root causes, and implement preventive measures
  • Collaborate with internal teams to optimize client experiences and processes
  • Provide clear and concise updates to clients regarding market events and operational matters
  • Perform monthly reports and analysis to enhance client performance and efficiency
  • Participate in documentation, testing, and implementation of new processes and systems
  • Stay updated with relevant product, regulatory, and policy environments
Qualifications:
  • Substantial experience in a similar client service role within the financial industry
  • Proven project management and organizational skills to prioritize multiple tasks
  • Demonstrated self-reliance, accountability, and risk management abilities
  • Excellent written and verbal communication skills with the ability to influence stakeholders
  • Strong investigative and analytical skills with attention to detail
  • Commitment to delivering exceptional customer service and building client relationships
  • Bachelors degree or equivalent experience in a relevant field
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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