Travel Sales Service Coordinator

Job Description

Discover the Benefits:- Competitive Compensation: Begin at £10.50/hour, with potential increases to £12.50/hour.- Performance-Based Bonuses: Opportunity to earn up to £150/month based on outstanding performance.- Work-Life Balance: Full-time role with flexible hours, Monday through Friday, from 7 am to 10 pm.- Convenient Location: Our office is a quick 2-minute walk from Lanyon Place Station in Belfast.- Wellness Perks: Access our onsite gym, yoga studio, and comprehensive dental coverage.- Career Growth: Kickstart your career with a 12-week training program designed for success.Join Our Team as a Travel Customer Service Specialist - Apply Now!Are you passionate about travel and dedicated to delivering top-tier customer service Do you excel at problem-solving and simplifying travelers experiences Red Dot Search is actively seeking enthusiastic Customer Service Advisors like you to join ourdynamic team.Your Role as a Travel Customer Service Advisor:- Customer Support: Provide exceptional care via phone and email to business travelers.- Travel Solutions: Assist with flight, hotel, and rail bookings, as well as modifications and cancellations.- Sales Goals: Utilize effective sales techniques to meet revenue targets while ensuring customer satisfaction.- Professional Communication: Engage with customers professionally and courteously, offering assistance throughout their journeys.- Efficient Problem-Solving: Address various travel-related queries and issues promptly, enhancing overall customer satisfaction.Types of Customer Queries Youll Handle:- Flights: Manage booking, modifications, cancellations, upgrades, and more.- Hotels: Oversee new and existing bookings, date changes, and payment-related matters.- Rail: Facilitate bookings for both UK and international rail travel, handling modifications and refunds for seamless journeys.Work Hours & Flexibility:- This is a full-time permanent role with a standard 40-hour workweek.- Be prepared for the possibility of weekend shifts in the future.Skills and Qualifications for Success:- Minimum of 2 years of sales or customer service experience.- Strong English language proficiency, both written and verbal, with a focus on effective communication.- Technical proficiency to navigate multiple systems seamlessly.- Good geographical knowledge and basic math skills.- Previous travel industry experience is advantageous but not obligatory.Additional Benefits:- Access to an Employee Assistance Program providing free support and valuable resources.- Discounts on car and home insurance, along with exclusive savings on PUREGYM memberships.Training & Development:- Engage in a comprehensive 12-week intensive training program, conducted Monday to Friday from 8.30 am to 5.30 pm.- All training sessions will be held onsite in Belfast Maysfield.At Red Dot Search, our dedicated expert consultants are ready to guide you on your job search journey. We offer expert assistance with CV preparation, interview techniques, and more, committed to matching your skills with the perfect career opportunity.Ready to take the next step in your career Apply now and contribute to simplifying travel for everyone while advancing your own career prospects!

Keyskills :
Customer Service Sales